Smile Cafe Public Handbook

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Smile Cafe Handbook

:coffee: About Us

“Brewing Smiles, One Cup at a Time.”

Smile Cafe is a welcoming and engaging cafe on the Roblox platform, dedicated to providing customers and employees with an exceptional experience. We pride ourselves on offering a cozy environment, delightful beverages, and outstanding customer service. Our team is passionate about ensuring a safe and enjoyable space for everyone. At Smile Cafe, we aim to redefine the cafe industry by prioritizing positivity, community engagement, and high-quality service.

—This text will be hidden

:notebook: Table of Contents

  • Code of Conduct
  • Training Information
  • Ranking Information
  • Staff Code of Conduct
  • Alliance Guidelines

:scroll: Code of Conduct To maintain a welcoming and friendly environment, all members must adhere to our guidelines:

  1. Respect Everyone - Treat customers and staff with kindness.
  2. No Trolling or Harassment - Disruptive behavior, harassment, or bullying will not be tolerated.
  3. No Exploiting or Hacking - Using exploits, glitches, or third-party software will result in removal.
  4. No Advertising - Unsolicited promotions are not allowed.
  5. No Spamming - Flooding chat disrupts the experience for others.
  6. No NSFW Content - Inappropriate content or avatars are not allowed.
  7. Follow Roblox TOS - All members must comply with Roblox’s Terms of Service.
  8. Use Common Sense - If something seems inappropriate or disruptive, don’t do it.
  9. No Ban Evading - If you are banned and return on an alternate account, further actions will be taken.

Violating these rules may result in disciplinary action, including warnings, demotions, or bans.

:books: Training Information Training sessions are held daily to help new staff members learn their responsibilities and improve their skills. Training covers customer interaction, order-taking, and in-game rules. All Trainees must attend at least one training session to be promoted.

Training Times (EST):

  • 12:00 AM
  • 12:00 PM
  • 2:00 PM
  • 4:00 PM
  • 6:00 PM
  • 8:00 PM
  • 10:00 PM

:bar_chart: Ranking Information Smile Cafe features a structured ranking system to ensure smooth operations and career progression. Below is a guide to our ranks:

Customer Ranks:

  • Guest - Players who have not joined the group.
  • Customer - Official group members.

Staff Ranks:

  • Trainee - Passed an application; must complete training.
  • Barista (LR) - Completed training and can now serve customers.
  • Experienced Cook (LR) - More experienced in preparing orders.
  • Professional Cook (LR) - A skilled cook capable of handling more tasks.
  • Master Barista (LR) - The highest low-rank role with extensive experience.

Management Ranks:

  • Smiley Assistant (MR) - First management role, assists in operations.
  • Assistant-Manager (MR) - Supervises lower ranks and ensures order quality.

High Ranks:

  • Smile Bringer (HR) - Ensures a positive environment and moderates in-game activities.
  • Shift Leader (HR) - Oversees staff during shifts and helps train new hires.
  • Manager (HR) - Manages cafe operations, helps with promotions, and supervises staff.

Senior High Ranks (SHR):

  • Board of Directors (BOD) - Handles major decisions and manages HR staff.
  • Assistant - Helps lead the organization and manage the cafe.
  • Chairman - Second-in-command, ensures Smile Cafe runs efficiently.
  • Founder - The ultimate leader of Smile Cafe.

:clipboard: Staff Code of Conduct All staff members are expected to:

  • Act professionally and respectfully at all times.
  • Use proper grammar and communication in-game.
  • Never hint for promotions.
  • Follow all Roblox Community Guidelines.
  • Wear appropriate attire that aligns with the cafe’s theme.

:handshake: Alliance Guidelines Smile Cafe is open to forming alliances with professional and reputable groups. To qualify, groups must:

  • Have at least 150 active, non-botted members.
  • Maintain a respectful and non-toxic community.
  • Have a professional leadership team.
  • Provide 2-3 representatives for alliance discussions.
  • Operate in an industry relevant to Smile Cafe (ex: cafes, restaurants, hotels).

Alliance Application Process: If your group meets the requirements, please submit the following information via our Discord alliance ticket:

  1. Group name and Roblox/Discord links.
  2. Why do you want to ally with Smile Cafe?
  3. What makes your group stand out from others?
  4. How would Smile Cafe benefit from this alliance?
  5. How many members does your group currently have?
  6. Who will represent your group? (Usernames & Discords)

For alliance requests, please contact our leadership team.

:link: Social Links Group Link
Main Game
Application Center
Training Center

Thank you for your interest in Smile Cafe! If you have any questions or notice any inconsistencies in this handbook, please reach out to a member of our leadership team. We look forward to seeing you in our community!

Signed,
Smile Cafe Leadership