It’s quite straight forward but damn is it well hidden:
If a player is holding down the Jump modal control while the modal controls are turned off on the player’s screen, they will never stop jumping and the Jump modal control becomes inactive.
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I can second this, this happens all the time on my iPad
This bug is still waiting to be addressed!
This bug will not be present when the new camera and controls go out. But I’ll take a look at the current touch controls and put a fix in.
Edit: Fix can been seen at Fixing issue where if player holds down the jump button while the · Roblox/Core-Scripts@b8e1576 · GitHub
This won’t go out until next week however. Thanks for reporting this, should have caught it when I fixed it in the new controls 