Solera Resorts | Rank Description
Solera provides a luxurious stay for all our guests. However, it wouldn’t be so spectacular without all of the amazing staff members that help form your luxurious stay. All of our ranks from Hotel Guest to Chairman/Founder are provided below. Want to learn about each rank? Just read below! For more information on how to earn the rank of your desire, please visit our FAQ (Frequently Asked Questions) section of the Solera Information Portal.
Low Ranks
Hotel Guests
These are new group members and visitors.
Suspended
This is a rank used by the Executive Team to conduct suspensions for Middle Ranks and higher.
Honor Member
This rank is awarded to High Ranks, Senior Ranks, and Corporate Ranks that retired in good standing. It is also for special group members that have helped to impact the group in a positive manner.
Junior Staff
Junior Staff is the rank awarded to group members who have successfully completed the Application to work and receive basic worker privileges. This rank must attend a training to rank up as it is considered to be Solera’s “awaiting training” rank.
Classification: Low Rank
Housekeeping
Housekeeping is a group of staff members that trained to specialize in cleaning the resort. They earn points through cleaning spills and rooms.
Classification: Low Rank
Allied Representative
Alliance Representatives are members from the Communications Department from our affiliated groups. They show their representation from their group by obtaining this rank and the proper Discord roles.
Security
Security is a rank in which the members of it have trained to specialize in keeping the resort safe. They earn points through cleaning and patrolling.
Classification: Low Rank
Receptionist
Receptionists are staff members that trained to specialize in checking customers in and out of the resort. They earn points by working behind the counter.
Classification: Low Rank
Senior Staff
Senior Staff are more experienced low ranks. They are there to set an example for the lower ranks such as Receptionists, Housekeeping and Security Officers. This rank is obtained through the following point requirements or applications:
Housekeeping: 950 Points
Receptionist & Security: 600
Classification: Low Rank
Middle & Moderator Ranks
Head of Services
The Head of Services rank is the first rank that is eligible and required to assist at trainings. Moreover, they oversee low ranked staff in-game and assist them.
Classification: Middle Rank
Supervisor
The Supervisor rank is also required to assist at trainings throughout the week. Furthermore, they are granted moderator permissions in-game and shall help with any concerns in-game.
Classification: Middle Rank
Moderator
Moderators are staff members in a different sector/division within Solera. They are run on their own terms under the Chief Moderation Officer and unique ranks. Moderators are there to ease your time here at Solera Hotels and Resorts. They will ensure that you and your friends have a wonderful and safe time while at the Resort. Moreover, Moderators also handle reports through our Discord Channel.
Classification: Support Staff, Moderation Team
Intern
The Intern rank is obtained through High Rank Intern Applications. This rank is the barrier between the middle ranks and high ranks. They are responsible for hosting shifts and handling queries on our Discord Server.
Classification: Middle Rank, Executive Team, Support Staff
High Ranks
Management Team
Management Team is the first high rank within Solera. They are responsible for handling low ranks, hosting trainings, shifts, and assisting trainings. Furthermore, this rank handles moderation on the Discord Server and Customer Service.
Classifications: High Rank, Executive Team, Support Staff
General Manager
They are responsible for handling low ranks, hosting trainings, and shifts. Furthermore, this rank handles moderation on the Discord Server and Customer Service. General Managers are the first eligible rank to be a part of the Applications Team.
Classifications: High Rank, Executive Team, Support Staff, Applications Team
Senior Ranks
Board of Executives
Board of Executives are the primary Senior Ranks. They manage LRs/MRs and help the group in general. Moreover, their general duties are similar to the duties of General Manager and The Management Team as well.
Classifications: Senior Rank, Executive Team, Support Staff, Applications Team
Corporate Assistant
Corporate Assistants are hand selected by the Corporate Team. Their primary job is to work alongside their Chief Officer in order to help run their department. Currently Solera has two Corporate Assistants for the Moderation, Staffing, and Communication Departments.
Classifications: Senior Rank, Executive Team, Support Staff, Applications Team
Developer
They are the Builders, Bots, and Programmers for the group.
Senior High Ranks/Corporate Team
Chief Moderation Officer
CMO’s run the Moderation Department of Solera.
Classifications: Corporate, Senior High Rank, Moderation Team, Admin
Chief Communications Officer
CCO’s run the Communications Department of Solera.
Classifications: Corporate, Senior High Rank, Public Relations Director, Admin
Chief Staff Officer
CSO’s run the Staffing Department of Solera.
Classifications: Corporate, Senior High Rank, Staffing Director, Admin
Group Overseer
Group Overseers manage the group on an administrative level. They work closely with the Corporate Officers and oversee Corporate Operations.
Classifications: Corporate, Senior High Rank, Head Admin
Vice Chairman/Co-Founder
The Co-Founder works closely within Corporate and helps to run the group.
Classifications: Corporate, Senior High Rank, Owner Admin
Chairman/Founder
The Founder owns the group.
Classifications: Corporate, Senior High Rank, Owner Admin