Some mobile players unable to join private servers; joining puts them in a public server

In our game Heroes Battlegrounds - Roblox we’re seeing a few isolated instances of mobile people joining a private server, only to be put into a public server instead. I can’t repro this on my phone, nor can any of our developers, but it’s definitely something people are reporting.

This started happening with v636, and did not coincide with an update to our game.

Expected behavior

I’d expect them to be put in a private server.

A private message is associated with this bug report

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Thanks for the report! We’ll follow up when we have an update for you.

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I get “You do not have permission to join this experience.” never had this issue during 2023.

whenever I join anyone who is inviting to me a private server, i get joined on the public server, i have to leave the game and click on profile and join that way it’s annoying

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please check my profile.
I can’t join any private server from my mobile devices. It doesn’t work on my servers, on my games and others either. It joins me to a public server right away.
From PC it works OK, I can join all private servers.

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We believe this issue is fixed.

Let us know if you’re still running into it.

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