[ SOMEWHAT FIXED ] I cannot redeem Roblox cards on the website

  • Describe the bug. Describe what is happening when the bug occurs. Describe what you would normally expect to occur.
    – I’m unable to redeem a Roblox card I bought. There are currently two options on the site that forward me to redeem it, the “Upgrade Now” button and the “Gift Cards” Event button.

Clicking on “Redeem Now” takes me to a broken page where it doesn’t seem to let me know if I successfully redeemed my PIN. ( https://www.roblox.com/gamecards/redeem ) Edit: fixed

–Clicking on “Redeem Card” on the Upgrade Now page takes me to https://www.roblox.com/gamecard/, simply stating “Access Denied”, a dead link.

  • How often does the bug happen (Everytime/sometimes/rarely)? What are the steps that reproduce the bug? Please list them in very high detail. Provide simple example places that exhibit the bug and provide description of what you believe should be the behavior.

– I haven’t bought a card in years so I don’t know how recent this is. I’m using Chrome; I tried going incognito to see if maybe my extensions were causing issues but the result stayed the same. Testing it out on Safari on IPhone 7 and IPad Pro brings the same results.

  • When did the bug start happening? If we can tie it to a specific release that helps us figure out what we broke.

–By checking https://www.roblox.com/gamecards and looking at redeemable items of this month, and also having Roblox+ to check who owns the items, you can check the dates that people have redeemed a card and therefore received the item. However, it’s March 14 and as you can tell, people started getting the items on March 1st, so it’d be a lot of scrolling to find out when exactly the links stopped working. (if they stopped working for everyone)

If new owners of the items are still coming in now even with those links being broken (for me), is there another way of redeeming a card? If there is, let me know so I can redeem mine!

EDIT: This is also a problem for others, according to the replies: https://twitter.com/EvilArtist_/status/1106396508818194433

This has been fixed. The only link that hasn’t been updated is the Upgrade Now page’s “redeem gamecard” button. That link is still dead.

I think that’s all the information I can give, but if you have any questions that can lead to this being an issue on my side, let me know.


I had a similar issue with this too.

The https://www.roblox.com/gamecards/redeem doesn’t show any content, even when removing Chrome extensions:

This is an issue as I am attempting to redeem a card that I got.

EDIT: Can confirm that I am not the only one having this issue:

The page now loads, however, I get a 400 Bad Request Error upon attempting to redeem the code: