Specific game keeps crashing - nbever happened before

[Enqrypted]

Players have been reporting frequent crashes specifically in my game RoVille:

This user above has 32gb RAM

Maybe it could be related to a memory leak, but I have not updated the game in a month and the reports have only been coming in recently.

It doesn’t make sense to crash because of low memory though considering the high amount of ram the first user has.

[Floo_d]

I’ve also experienced freezing, crashing and also roblox just “quitting” itself at random in games such as PLS DONATE, Doors & my own game.

The only solution I know of as a player is to use the Windows Store version of Roblox instead of the web client.

I believe this issue could also be related to these reports:

Consistent Roblox player crashing after approx. 10 minutes uptime

System Information OS: Windows 11 CPU: Intel i7-13700KF @ 3.40GHz GPU: NVIDIA GeForce 4070 RAM: 32 GB Information There’s an issue that’s been occurring since the 4th of August PDT where my Roblox client will consistently crash after about 10 or so minutes (regardless of game) It’s beginning to hamper my process of testing games I work on now - so you can imagine the frustration… A private message is associated with this bug report

Crash reports from specific (trusted) players in specific games

As of 11:30am PST on August 30th, we’ve received a very small amount of crash reports from users in both Jailbreak and Testing Jailbreak. Edit: One of our testers only crashing in Jailbreak just crashed in Doors. This is not unique to Jailbreak. We haven’t updated Jailbreak since the 24th so we don’t think it’s anything we’ve done to trigger these. Appears to only be a Windows related crash. No reports from MacOS or Mobile. We’ve yet to find a great way to repro. We believe this may be somet…

[ex3change (iseede4dpeople)]

If solution descripted as “Use Microsoft Store version of Roblox”, then its a problem with Hyperion because web client has 64-bit Hyperion enabled version, when Microsoft Store version is 32-bit Hyperion disabled.
When i had Roblox crashing with “Unexpected error occured”, i’ve read some posts of staff saying its a problem with Hyperion, so use Microsoft Store version. But i have downloaded Bloxstrap and it fixed, i guess Bloxstrap disables Hyperion or something. So i think Bloxstrap will fix yours problem too.

[xtremeguy2256 (pizzaboxer)]

@ex3change

i guess Bloxstrap disables Hyperion or something

i have something to tell you

no it does not lol

[ex3change (iseede4dpeople)]

I dont have any other conjectures why it has fixed my error

[antvvnio (antonio)]

I also have this problem, I have to use the Microsoft Store app. I have MSI Afterburner and I uninstalled it and same thing happens, because people said it might be that. The Microsoft app isn’t really a problem to me, but it doesn’t even have voice chat. I have to use Bluestacks to play Roblox with voicechat which is annoying.

[thirdtakeonit]

Thanks for the report! We’ll follow up when we have an update for you.

[Ala89CR (ala89)]

Any update on this? My game ([HOTEL, SALE 🍂] Palm Shores Florida - Roblox) is experiencing a similar issue since a couple days. The game crashes instantly with “An unexpected error occurred…” for anyone trying to join from the web client. Hundreds of players experience the issue on this specific game but no other one. Crashes are less likely when using the Roblox client to start the game, and apparently, it always works from the Microsoft Store version. This is a critical issue as the game has become basically inaccessible.

Here are the last lines from the crash log:

2023-11-13T16:12:46.694Z,0.694201,3428,6 [FLog::Output] setAssetFolder content
2023-11-13T16:12:46.696Z,0.696203,3428,6 [FLog::Output] setExtraAssetFolder C:/Users\alari\AppData\Local\Roblox\Versions\version-3aba366803e44f0e\ExtraContent
2023-11-13T16:12:46.697Z,0.697204,3428,6 [FLog::Output] CrashReporter Start
2023-11-13T16:12:46.697Z,0.697204,3428,6 [FLog::Output] The crash upload percentage is 10
2023-11-13T16:12:46.697Z,0.697204,3428,6 [FLog::Output] Searching for and uploading crash dumps
2023-11-13T16:12:46.697Z,0.697204,3428,6 [FLog::Output] the dump url: 
2023-11-13T16:12:46.697Z,0.697204,29a0,6 [FLog::Output] WatcherThread Started
2023-11-13T16:12:46.722Z,0.722209,3428,6 [FLog::LogWin32BTId] LogWin32BTId, App, internal browser session end
2023-11-13T16:12:47.144Z,1.144598,3428,12 [DFLog::HttpTraceError] HttpResponse(#6 000002B99F64B2F0) time:100.5ms (net:100.4ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0
2023-11-13T16:12:47.244Z,1.244691,3428,12 [DFLog::HttpTraceError] HttpResponse(#7 000002B99F64C1F0) time:99.7ms (net:99.6ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://client-telemetry.roblox.com" } ip: external:0 numberOfTimesRetried:0
2023-11-13T16:12:48.245Z,2.245603,3428,12 [DFLog::HttpTraceError] HttpResponse(#5 000002B99F64CDF0) time:1201.6ms (net:1201.6ms callback:0.0ms timeInRetryQueue:0.0ms) error:9 message:HttpError: Aborted url:{ "https://ecsv2.roblox.com/client/pbe" } ip: external:0 numberOfTimesRetried:0```