Specific hats not loading on R15

Reproduction Steps

Equip one/all of these items Red Cyber Katana - Roblox Smug Mint Animal Head - Roblox Smug Snow Leopard Head - Roblox

Expected Behavior

The hats to show up and not break r15

Actual Behavior

Your avatar does not load in the editor if you are set to r15 (Yet it does load on r6) nor do the hats show up in games with R15 enabled

Issue Area: Catalog Assets
Issue Type: Display
Impact: High
Frequency: Constantly

2 Likes

Thank you for reporting this. I will have a look into why this is.

2 Likes

Hi, these should be fixed now. Thank you for the report!

2 Likes

This item in the catalog does not load at all, and it was purchased through Nerf toy code:

Both on r6 and r15… it just hangs up in the avatar editor and never shows up in experience either.