This bug seems to exist outside of what goes on within my game’s code and does not raise any TeleportInitFailed events and TeleportAsync returns without raising any exceptions Essentially, some players (seemingly a very small %) seem to be met with this error when joining particular servers. They never at any point fire the PlayerAdded event. This seems to happen for both the reserved servers and public servers which I use for matchmaking. If a reserved server is shut down and the same reserved server code is used to start it up again, the player is then able to connect. I am not certain, but at least all reported instances of this happening seem to be initiated when a player tries and fails to join the server. After that initial failure, all future attempts fail, even 12 hours or more after the fact. The only solution seems to be to restart the server. In my game, this is particularly devastating, as you are match-made into specific reserved servers depending on your player’s last location. Because of that, they are always reliably sent to the same reserved server and therefore can never play the game until that location’s server restarts for whatever reason. Because the problem is silent and can even prevent players from entering matchmaking servers, there is no possibility of a complete workaround. The best alternative would be to restart all servers every 24h, to at least limit the maximum effect this can have on these players. However, I think that would be a net negative change due to the disruption to gameplay for the majority of people who are fine.
My best guess, not knowing anything about the implementation, is that what is happening is that a player is marked as joining a server and is not unmarked as such after failure or when enough time has passed. This mark is what leads the joining process to reject them from joining the server to prevent duplicate joins on one server from the same account. Of course, I have no idea what I am talking about, but that theory is consistent with the behavior I am seeing.
I have not established a pattern for what unites the people this affects, as it has not happened to me. All I can tell is that it is rare and devastating. I have reports of it happening on both PC and mobile.
I did my posting completely backwards and I apologize, because I searched afterwards and I’m noticing there are several bug reports likely related to this same issue this month. At least they smell of it. Although, I think there is not yet a staff acknowledgement of the issue from what I can see, so maybe something good can come of my mistake. Apologies again.
Do you have any client logs from the players/clients in question when this occurs? If you can share that with us via private messages that would help the investigation.
Note for any people experiencing this issue, I am hearing reports that turning on a VPN will fix the issue so long as you leave it on. So perhaps using a different WiFi network or doing anything that changes your IP address is a way to get around the issue until Roblox fixes it.
Also I’m noticing that some people seem to get this issue repeatedly, but not always. Most people seem to never encounter it at all.
Been getting this for the past few days, Also getting it in studio. Has destroyed my workflow and prevented me from updating on time. Can provide logs if needed.
I initially thought this issue was rare, but now that I’m aware of it and pointed out the issue to my community, quite a few more people are now bringing up that they haven’t been able to join the game for a week and thought it was an issue on their end. I suppose they thought this because all the documentation and information online concerning this error code points to internet issues as the source, which under normal circumstances that would be true and the best course of action would be to “try later”. However, at this point it seems like this may be an iceberg issue troubling a decent fraction of all Roblox users this month.
Not sure if its related, but I’ve been constantly getting this error message off & on when joining games and friends, and even being teleported between game places (ex. lobby and match). Had this for about a week and a half now and it sometimes blocks me from joining games for roughly 5 minutes.
I got the error again as I was writing this reply;
I just wanted to emphasize that the issue has been persistent and is choking my game. People are giving up playing at all until this is resolved. I think the number of likes on this thread should signify that this is a pressing and very big problem. It’s hard to gauge just how widespread this issue is, as all online resources (while normally correct), very confidently indicate that the error code is normal and occurs in the event of standard connectivity troubles that will fix themselves when your internet behaves again. But this is a different beast entirely as has been indicated by the specific, reliable, & quirky behavior documented above.
No VPN, just wifi. Not sure if I was affected by the original error as I was in dogville last night after leaving either in the bakery or the field don’t remember. Here is an image from my second join attempt Error code 277. Third join attempt Error code 279
Unable to replicate after a server restart
Considering the 668 messages on this issue it seems it can have a widespread impact for the game
Can confirm this issue is still happening for me. Could not join specific servers until I restarted them last night. I also believe this issue is spreading over to Team Create as well, as there have been similar cases where I can’t join the TC until everyone leaves and restarts the TC server.
This is still occuring and actively impacting the players on my small game as there is usually only a small number of servers. An update on this would be greatly appreciated.
Definitely still occurring. Destroying my workflow as I have to constantly rejoin for upwards of 10 minutes to get in. Also breaks sometimes on in-game teleports.
I am constantly getting this issue as well as constantly failing to load sessions in studio. I have to make like 40 attempts (not an exaggeration) to edit places or to join a specific server.
I was doing some replication debugging with clumsy earlier
And I noticed I was getting the ID=17 error when my packet loss and/or lag was too high
Making me believe this error is caused by packet loss in the network path from your client to Roblox’ server(s)
This does not mean you have bad internet
I am also experiencing this issue in Roblox’s own event when specifically teleporting to the ‘Howling Heights’ location of the Hunt. Extremly weird bug as I have attempted all the listed support options for the given error code, especially since it ONLY shows itself when teleporting to Howling Heights.
Can see how this is extremly harmful for developers as it means I am unable to play this game at all now.
note i attempted it earlier even without my friend in the location and it still showed itself. can provide logs if needed
Found this thread and I am having the same problem. I am trying to join the largest server but I get failed connection. The only way I can connect is if I have a VPN on.
