Sponsor not being displayed on discover

Bug Reports Website Bugs
#1

Reproduction Steps
Device Info

  • User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.81 Safari/537.36
  • Platform Type: PC
  • Device Type: Computer

made a game, game was less than 1 day old
ran sponsor on game at Oct 18th, 8:21PM
(any gender
under 13, 13+
computer, phone tablet
1 day
250,000 R$ budget)

couldnt find it at all on discover sort
got 0 clicks yet 270 million impressions which is virtually impossible
all stats seem accurate

image
image956×425 77.5 KB

Expected Behavior
sponsor should run and display on discover page
people click on sponsor

Actual Behavior
Sponsor ran yet didn’t display on discover page
So no one could click it

image
image956×425 77.5 KB

Issue Area: Roblox Website
Page URL: Discover - Roblox
Impact: Very High
Frequency: Rarely
Date First Experienced: 2021-10-18 20:10:00 (+01:00)
A private message is associated with this bug report

23 Likes
#2

Bug happened to me to on multiple different sponsors, I’m on windows 10 and chrome

image
image1275×771 33.8 KB

Lost 32.5k robux

8 Likes
#3

Thanks for the report! Will have this investigated.

17 Likes
#4

I hope you get refunded and I wonder has this happened to someone else at the moment

5 Likes
#5

I decided to run a test sponsor last night and so far they seem to be working again. It shows up correctly in the Sponsored sort on the Discover page for me as well.

sponsortest
sponsortest923×407 92.2 KB

sponsoredsortmobile
sponsoredsortmobile1440×887 187 KB

2 Likes
#6

Hello everyone! With the launch of the sponsored ad sort, we’ve discovered a bug in which a small set of experiences were unable to be advertised.

We are working on resolving this issue at the moment and will be providing full refunds to all impacted developers. We will post an update here once the issue has been resolved. Thank you for reporting this matter!

8 Likes
#7

I also spent 80,000 robux on sponsors. Will I also get a refund?

1 Like
#8

You would have lost 80,000 robux anyway cause the sponsor system is hopeless nowadays :rage:

2 Likes
#9

Still having this problem in 2022 smh…

#10

This issue was solved last year. Please let us know via a new bug report if you are seeing any other issues related to sponsors!

#11