It’s happened to me the past couple days, not 100% sure the trigger but I think changing a game’s icon will stop all ads running.
I’ve been testing a few different icons and a few of my campaigns have stopped running presumably because I changed the icon to something else.
Expected Behavior
I expect my ad to continue running despite an icon change, or in the very least some of my R$ to be refunded due to the early stop.
Actual Behavior
My ad shows stopped despite not intentionally stopping it. Robux are gone.
Workaround
No workaround so far.
Issue Area: Roblox Website Page URL:Roblox Impact: Critical Frequency: Constantly Date First Experienced: 2022-12-05 00:12:00 (-05:00) Date Last Experienced: 2022-12-06 00:12:00 (-05:00)
Same thing happened to my game, my sponsored ad was only up for a few minutes before unexpectantly being stopped and as a result I’ve lost the robux that I spent on it. (I did not change my icon, so I don’t think that’s the issue)
This exact same bug also just happened to three of my games, all of them were put in the stopped state. I really hope Roblox fix this bug as it is impacting many developers right now.
I’d be fine if it was, makes sense that changing the icon would stop a run. But the fact that I don’t get refunded when it stops is a bit of a problem. Also judging by the replies it seems unrelated to the icon change and runs are just being stopped randomly for alot of devs.
@NorthLodgeDragon it may very well be fixed, but the other part of this issue is the Dev has no way to reconcile the Robux they spent on the Stopped ad. There is no refund visible in the Robux transaction list. We have to “take it on faith” that Roblox refunded our money but there’s no way to be certain.
Suggest that if an ad is stopped, Dev should be notified and should be made aware of the amount of Robux refunded!