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I ran a test ad. 50 Robux per day for 7 days. It stopped itself last night, after running for 2 days.
I was unable to advertise on Roblox this past weekend because my ads are always stopped. I can see that my overall traffic is declining because I’m not able to properly advertise and I keep getting shadow banned.
17 days have passed since I first reported this problem of stopped ads to #Bug-Support. @Focia19 I am writing to request the status of this High Severity issue. When can I expect a resolution? Now we are entering the holiday season and it is imperative that I be able to advertise my experience. Please update this thread today with a progress report from Roblox engineering.
It may be the case that a small number of experiences are impacted, but that does not mean this should be a low priority issue to fix.
Is this issue related to the use of emoji in my experience description? Is this related to the Turkish translation that was recently added to my experience? Is my experience being flagged by bots? Is this related to a certain segment that I’m targeting with my ads? Why, Roblox, Why?
Being a low priority issue is not the case here! But, because of the small number of experiences affected, we had a hard time finding the root cause of the issue!
However, there was much time spent internally from my side and the engineers for this issue, and we have a lead now, the engineers are working on fixing the bug currently.
Will update the thread when I have news!
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I ran 2 test ads the last 2 days, both were stopped. It’s a holiday weekend and I am prohibited from advertising. This is costing Roblox sales of Sponsored Ads. And it is definitely costing me in terms of not being able to get that extra surge of holiday traffic.
More info, I analyzed my sponsored ad history and I ran 57 successful ads before October 11 when the first ad was stopped. Since then I have attempted 34 ad campaigns and 30 of those were stopped. My last successful ad was Nov 6 and since then the system has stopped 21 ads.
I have an ongoing test ad for 50 robux per day for 7 days that I keep in my account. Usually the system stops it after a few hours. My theory is if this starts to succeed, I will have some way to know when it is safe to use the broken system again.
Possibly related: I cannot see the Sponsored Ad option in the dropdown on my Robux transactions page.
I hope there is not some corrupted data or something causing my Roblox account to not act normally. If this is an act of moderation I have not been notified, and I double checked my Spam folder to be sure.
It started happening pretty regularly around Oct 11, which does not coincide with when my experience was translated to Turkish language, which was Oct 24.
/cc @Focia19 please pass this info on to the engineer, and I would appreciate a swift resolution, thanks as always for your help with this important matter.
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Hello this happened to me twice today with this experience “7201996701”.
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Happened today with experience ‘5268746524’. Put 10k robux on it too 
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This also just happened to me, three separate games were put in the stopped state for no reason. This is really annoying!
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Roblox also stopped ads for me too
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Happened twice on the same experience for me, was looking at how sponsorships would work for different audiences and both just stopped. Experience: 11468486100
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Just happened to me as well.
I ran 2 other sponsors over the weekend and both were fine, however they also were both 1 day sponsors.
I ran a 5 day sponsor and it got stopped, I have no idea how long it lasted before it got stopped.
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This is happening with our game Ragdoll Clicker - Roblox as well.
We started a 5 day sponsored ad run on Monday but it stopped after only a few hours apparently.
Thank you!
This issue has been resolved and we will be reaching out to affected developers. Thanks for your patience.
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Confirmed, my sponsored ads are now working normally. Sincere thank you to Roblox engineers who fixed it!
What happened to your Stopped Sponsors? Mine is still stopped but I don’t want to carry on with the new ad campaign until I get my robux back or get my sponsors working.
Stopped ads will not restart. You have to start a new ad.
I’ve been assured that my Robux will be refunded. But I do not see any evidence of that. As documented, there were more than 50 stopped ads in my account, and each of those requires a pro-rated refund. I contacted Roblox customer support about it and they closed my issue, saying that everything was working as normal, which is not the case.
I’m curious if this bug applies to you now:
Can you see “Sponsored Ad Spend” in your Robux transaction list dropdown? My theory is that it is removed from the display because it contains negative transactions.
Actually yes, I have the “Sponsored Ad Spend”. The stopped sponsored is listed there but only says how much robux I had spent. I am waiting for the robux to be refunded then
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