What happened to your Stopped Sponsors? Mine is still stopped but I don’t want to carry on with the new ad campaign until I get my robux back or get my sponsors working.
Stopped ads will not restart. You have to start a new ad.
I’ve been assured that my Robux will be refunded. But I do not see any evidence of that. As documented, there were more than 50 stopped ads in my account, and each of those requires a pro-rated refund. I contacted Roblox customer support about it and they closed my issue, saying that everything was working as normal, which is not the case.
I’m curious if this bug applies to you now:
Can you see “Sponsored Ad Spend” in your Robux transaction list dropdown? My theory is that it is removed from the display because it contains negative transactions.
Actually yes, I have the “Sponsored Ad Spend”. The stopped sponsored is listed there but only says how much robux I had spent. I am waiting for the robux to be refunded then
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