Stravant's Lightning displays item without texture on Profile/2D and on the thumbnail

[Yuio_peem]

Affected Item - Stravant's Lightning - Roblox
How it Displays on the Thumbnail

How it displays in 2D

Expected Behavior
It displays like it does in 3D on the thumbnail and in 2D/Profile

[qliz]

FYI, the texture displays properly on the item in the 2D preview, however transparent items display incorrectly in 2D which make the runic letters on the texture very hard to see in the item thumbnail and profile thumbnails.

The 3D view is actually broken and does not properly display the blue color that the item should have, however this is a known bug with several other gears utilizing VertexColor properties that Roblox has acknowledged and said they’re looking into a fix to the 3D viewer for

[Klaugrana001]

Thanks for flagging this. This asset (from 2014!) utilizes both transparency and vertex coloring, which our thumbnail renderer does not support.

In 2D view, it shows the transparency, but not the vertex color, while in 3D view, it doesn’t show the transparency and the vertex color.

Unfortunately, the only thing we can do right now is to wait for the thumbnail renderer to support transparency and vertex colors. Thanks for understanding.