Hello There! I hope you’re doing well. Thank you for taking the time to submit this issue and for reading our message. To help us move forward, we’d appreciate your support with a few questions:
• Is this issue still occurring?
• If so, could you please send us a log?
Don’t worry — we’ve got you covered! You can find step-by-step instructions for generating and sending the log. How to post a Bug Report - Bug Reports - Developer Forum | Roblox. Following these steps will help us better understand the issue and work on a solution more efficiently.
Thank you again for your cooperation!