Whenever I try to open any file or place, Studio would crash right after the loading bar reaches 100%. Been rebooting for a countless amount of time and reinstalling Studio. Even tried deleting the contents of %LOCALAPPDATA%/Roblox/Logs. Doesn’t seems to work.
None of the solutions on already made threads work for me.
Happens everytime and it only seems to affect me only. My friends were able to get on Studio without any issues and there doesnt seems to be any ways to reproduce it.
Started around when I get on Studio on 9th of February around 10pm, GMT -8. Before the error occurred, I didn’t got on Studio for a few days. I’m using the latest version as of now.
The crash seems to be a rendering issue related to the ATI graphics card driver.
Noticed you are having both ATI card & Intel integrated one, could you please try to disable the Intel one and check if it works then?
So far, we don’t have solution for the ATI rendering driver issue, while previously some other developers disabled the Intel card and Studio stopped crash:-)
I’ve tried opening Studio again and miraculously works. But when I try to open it up for a second time, the viewport is blank, white. However I could add parts, change properties, etc.
When I try to open a place file via Studio with the white blank viewport, the studio crashes and followed by this error message.
After trying to use Studio again, my described problem was gone and I was able to open any places or files without having to disable my Intel card. Not too sure if this is a one off problem, will edit later when I reboot my machine. Is there anything that could be useful that I could probably contribute? E.g log files. I’d gladly help in whatever ways I can.
It is likely that your driver was updated & AMD fixed the crash.
We now have a detailed guide on what you should include for various kinds of bug reports:
As long as you include everything there, that should be plenty! Though, with bugs like this, there’s not much we can do aside from wait for AMD/NVidia/Intel to fix their driver.
After updating my drivers, my studio started crashing again and again. I have the latest drivers on my PC, with GTX 1060 3GB, Core i5 CPU 3.5 gHz, 16 GB DDR4. Is there a way to revert drivers back versions?
Thank you! I was able to fix my problem after contacting and getting assistance, like you requested. I went on ASUS website and found my graphics card, and I downloaded and installed the content creator driver from 2019, and everything worked perfectly and no longer was crashing!
Okay, so my Roblox Studio AND Roblox game is continuing to crash, even after reinstalling drivers to different versions MULTIPLE times. It’s getting irritating for me, and I do not know what is going on.
I was having this exact issue, and I also have a GeForce graphics card (though not the GTX 1060 that you have, mine is just a GTX 850M). I was crashing about 80% of the time, which was extremely annoying so I reverted to an old driver and the crashing immediately jumped to 100% of the time. I kept trying drivers until I found a game-ready driver from 2017 (382.05) that seems to not have a strong hatred towards Roblox.
I’m not super happy with having to use an old driver just for compatibility with Roblox but it works and it’s my only option at the moment.
Here’s the desktop version of the driver that I’m using. GTX 1060 is supported so you can give it a shot.
I figured out the primary problem to my freezing up. The problem was not the graphics card, but the additional software I downloaded for it. I downloaded a bunch of MSI softwares, such as one that monitors the graphics card, the BIOS, and one that checks the drivers are up to date, and after searching for 1-2 days I figured out that the problem was obvious. I uninstalled all MSI softwares (excluding the drivers, ofc), and nothing freezes anymore.
I’ve been having this issue lately too. We have extremely similar specs. Every now and then Studio stops responding and the screen flashes, then responds again but the viewport has gone white. The Roblox Player does the same thing but I end up having to kill the process. The only way to avoid this is using an extremely low graphics setting (2-5).
I just did a full uninstall and reinstall of both Radeon Software and the actual driver for the chip but this hasn’t fixed it. I will try uninstalling any software except drivers as @corniidog suggested and let you all know the results.
UPDATE: Uninstalling Radeon Software didn’t help. This seems to be an issue with Roblox and driver interaction.
Full specs:
CPU: Intel Core i7-8550U
GPU: AMD Radeon R7 M460
RAM: 16GB DDR4, 2400MHz
SSD and HDD: 128GB NVMe and 1TB respectively
OS: Windows 10 Pro 1903 build 18362.720
Update as well: I’ve been having this issue even after changing drivers, but less frequently in player but more frequently in studio.
My beta features that are enabled are:
ConvertTool Beta
The rest are all disabled
Whenever I minimize ROBLOX Studio, I always come back to opening it frozen. As an addition, there are times where my game freezes up and stops working while coding (Which leads to me having to re-write the code again, but later learned to turned on team create so things autosave which is very nice).
Alright, I believe I have finally found a solution I am confident works.
If you have a GTX graphics card, I believe this may be a valid solution for you. If you download the NVIDIA GeForce Experience application, you should be able to install the latest version of drivers that is from the manufacturer. As an addition, you can install the “Studio Driver” which is built to handle various situations that may freeze randomly. Performance on this Studio Driver is identical but teeny tiny slightly less performance (like a 0.05% difference here, almost negligable), and so far I have not seen a crash. Also, the Studio Driver version is NEWER than the Game Ready Driver, so you may see a fix if you are having issues and switch between Game Ready and Studio.
If you are using AMD’s internal graphics, I’m assuming they may have something similar as well.
Note: This is just a guess, but maybe try checking here https://www.amd.com/en/technologies/radeon-pro-software
" AMD Radeon Pro Software for Enterprise 18.Q2 was the “most stable driver in the industry,” according to QA Consultants.1"
Another solution may be to downgrade your BIOS. I was browsing the Dell forums and many people were suggesting doing so, and that seems to have fixed my issue.
Now that I checked, I believe my BIOS was heavily out of date. (The BIOS was 4 years behind the latest version). I have updated and hopefully that may make a difference
