Studio Crashes immediately after 100% of loading whenever a place or file is opened

Whenever I try to open any file or place, Studio would crash right after the loading bar reaches 100%. Been rebooting for a countless amount of time and reinstalling Studio. Even tried deleting the contents of %LOCALAPPDATA%/Roblox/Logs. Doesn’t seems to work.
None of the solutions on already made threads work for me.

Happens everytime and it only seems to affect me only. My friends were able to get on Studio without any issues and there doesnt seems to be any ways to reproduce it.

Heres the log file.
https://devforum.roblox.com/t/regarding-the-dmp-file-studio-bugs/455568

System specs:

  • Microsft Windows 10
  • Ver 1903 (OS Build 18362.592)
  • 64bit

Started around when I get on Studio on 9th of February around 10pm, GMT -8. Before the error occurred, I didn’t got on Studio for a few days. I’m using the latest version as of now.

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The crash seems to be a rendering issue related to the ATI graphics card driver.

Noticed you are having both ATI card & Intel integrated one, could you please try to disable the Intel one and check if it works then?

So far, we don’t have solution for the ATI rendering driver issue, while previously some other developers disabled the Intel card and Studio stopped crash:-)

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Doesn’t seem to do anything. Would you like the new log and dmp files?

Please DM me the new dump & log file after the Intel one has been disabled.

Today I am taking a sick day and may not be responsive…

I’ve tried opening Studio again and miraculously works. But when I try to open it up for a second time, the viewport is blank, white. However I could add parts, change properties, etc.
When I try to open a place file via Studio with the white blank viewport, the studio crashes and followed by this error message.


Opening Studio fresh for the third time, it crashes too.

Can confirm that this is replicating with me as well. Unable to open anything in Studio
image

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Is roblox looking into the issue or is this just known that it’s happening and some developers just don’t have access to roblox studio?

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After trying to use Studio again, my described problem was gone and I was able to open any places or files without having to disable my Intel card. Not too sure if this is a one off problem, will edit later when I reboot my machine. Is there anything that could be useful that I could probably contribute? E.g log files. I’d gladly help in whatever ways I can.

It is likely that your driver was updated & AMD fixed the crash.

We now have a detailed guide on what you should include for various kinds of bug reports:


As long as you include everything there, that should be plenty! Though, with bugs like this, there’s not much we can do aside from wait for AMD/NVidia/Intel to fix their driver.

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After updating my drivers, my studio started crashing again and again. I have the latest drivers on my PC, with GTX 1060 3GB, Core i5 CPU 3.5 gHz, 16 GB DDR4. Is there a way to revert drivers back versions?

You could try asking for help on the AMD or NVidia forums, whichever is appropriate for the GPU you have:

https://www.nvidia.com/en-us/geforce/forums/discover/
https://community.amd.com/community/support-forums

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Thank you! I was able to fix my problem after contacting and getting assistance, like you requested. I went on ASUS website and found my graphics card, and I downloaded and installed the content creator driver from 2019, and everything worked perfectly and no longer was crashing!

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Okay, so my Roblox Studio AND Roblox game is continuing to crash, even after reinstalling drivers to different versions MULTIPLE times. It’s getting irritating for me, and I do not know what is going on.


log_D3BB9_1.txt (12.6 KB)
DxDiag.txt (120.6 KB)

I was having this exact issue, and I also have a GeForce graphics card (though not the GTX 1060 that you have, mine is just a GTX 850M). I was crashing about 80% of the time, which was extremely annoying so I reverted to an old driver and the crashing immediately jumped to 100% of the time. I kept trying drivers until I found a game-ready driver from 2017 (382.05) that seems to not have a strong hatred towards Roblox.

I’m not super happy with having to use an old driver just for compatibility with Roblox but it works and it’s my only option at the moment.

Here’s the desktop version of the driver that I’m using. GTX 1060 is supported so you can give it a shot.

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I figured out the primary problem to my freezing up. The problem was not the graphics card, but the additional software I downloaded for it. I downloaded a bunch of MSI softwares, such as one that monitors the graphics card, the BIOS, and one that checks the drivers are up to date, and after searching for 1-2 days I figured out that the problem was obvious. I uninstalled all MSI softwares (excluding the drivers, ofc), and nothing freezes anymore. :slight_smile:

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