Studio Crashes When Opening The Object Browser and What's New Menus While Editing Place

I can say that you are lucky that your Studio is working fine as mine still has all the issues that I have shown off, even after restarting and reinstalling

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Update on this issue.
This is affecting a certain subset of our windows users. We are trying to figure out what the exact criteria is, as none of our in house engineers or QA testers experienced this. So if you experience this bug if you could tell us
Do you have multiple monitors?
what graphics card are you using?
what windows version are you using??
what brand is your laptop?
We will attempt to do an emergency release on Monday to fix this issue. In the meantime I believe I have moved most affected users in this thread to a version of the channel which should not have this issue. Change should take affect if you see an update button and click that or, open from website

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Thank you so much for setting me to a stable build for the current moment. I did assume that your QA testers weren’t able to pick up this issue. I’ll answer everything you asked in hopes that this is helpful.

Do you have multiple monitors?

Yes, I have 2 monitors. One is a TV and one is my laptop screen.

What graphics card are you using?

I use both Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1660 Ti graphics cards. Roblox primarily utilizes the NVIDIA GeForce GTX 1660 Ti.

What windows version are you using?

I am using Windows 11 (64-bit). Specifically version KB5016594.

What brand is your laptop?

The brand is ASUS. I am using a ROG Strix G531GU_GL531GU to be specific.

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I’ve also suddenly got this bug this hour as well (it worked fine a few hours ago. Restarting and reinstalling did nothing to help)

Here’s my details for my computer:

  • I use 1 monitor.

  • I have a Intel(R) UHD Graphics and NVIDIA GeForce MX550 graphics cards.

  • My operating system is Windows 11 Home 64-bit (10.0, Build 22000)

  • Brand of computer (all in one monitor PC) is LENOVO, system model is F0GH0005ST

Please tell me if I missed any more information.

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Do you have multiple monitors?
No, I only have my laptop screen

What graphics card are you using?
My laptop has Intel Iris Xe Graphics from the Intel Core i7-12700H processor and NVIDIA GeForce RTX 3050 Ti (Laptop)

What windows version are you using??

Edition Windows 11 Home
Version 21H2
Installed on ‎14/‎07/‎2022
OS build 22000.856
Experience Windows Feature Experience Pack 1000.22000.856.0

What brand is your laptop?
MSI. The full model number is MSI Katana GF76-12UD.

Also, I have not been moved onto the stable build after launching studio from the website, nor do I see any update button. Can you double-check to see if you moved me onto the stable build? Thanks :slight_smile:

And as Mad_Scientist99 stated above, I am willing to provide any other necessary info to get this fixed.

Edit: I have been moved onto a stable version now. Cheers! I hope this gets fixed for everyone else soon.

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I also have this same issue, studio would freeze and a dialog would pop up to close the program. The temporary solution I have that may or may not work for others is to save to Roblox first. Let us know if this helps or not.

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I am also experiencing the same issue.

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I am experiencing the same/similar issue(s). For me, trying to close roblox (via alt+F4 or the X button) will cause it to freeze and not respond. Roblox studio will appear half-closed during this time, with the viewport blanked out and some of the side-tabs also blank or closed. The same freezing bug also occurs after you publish a game and you get the successful published window-thingy. From my experience, these bugs happen only when a game is currently being edited, but I haven’t tested anything pre-editing. Roblox studio occupies not a lot of memory during the frozen phase, but it still has cpu usage (if this is relevant whatsoever)

EDIT:
One important thing to note is:
I had 2 scripts open (In a team create session, all beta features enabled)
I closed one script, I didn’t crash or anything, which was good.
I closed the other (Or I might’ve miss-clicked and pressed NEAR the X button) and then roblox studio froze-- and then my computer blue-screened.

Edit 2:
With the freezing, it can be waited out be this takes more than an hour.

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Dealing with the exact same stuff, so infuriating, has put a serious project of mine on hold for the entire weekend. Has anyone gotten any solution to this yet?

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Unable to open the Insert Object menu or object browser, it immediately crashes studio. I will not be able to work without this being fixed, please let me know of any known solutions.

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Also dealing with these crash issues, instantly crashes after opening the insert object menu and clicking the whats new bell. whats worse is I have to reinstall studio afterwards because when i try to open studio it just displays a blank white screen.

edit: here are my answers to the questions:

Do you have multiple monitors?
I have 2 monitors.
What graphics card are you using?
NVIDIA GeForce RTX 3070 graphics card
What windows version are you using?

Edition Windows 11 Home
Version 21H2
Installed on ‎3/‎04/‎2022
OS build 22000.613
Experience Windows Feature Experience Pack 1000.22000.613.0

What brand is your laptop?
Alienware m15 r6

Do you have multiple monitors?

Only one monitor. On a laptop

What graphics card are you using?

Both a Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1660 Ti.

What windows version are you using?

Windows 10 Home (64-bit). 10.0.19044

What brand is your laptop?

Acer Predator Helios 300 ph315-52

Hope that’s helpful. Thanks for moving me to a stable version. Good luck on fixing it

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I am also experiencing this issue.

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This crash also occurs whenever I save a script. Right now, I’m unable to script anything in studio because of this bug.

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Im still having the issue, can I have help on how to get into this emergency release?

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Did any of y’all get errors like this while trying to open a roblox place file? My friend sent me a game he wanted me to edit some scripts on and every time I try to open the file it gives me this error. I only got the error after updating to this new version of studio with the weird icons in the explorer window.

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I have not gotten that when I had the update, but I do think that it may be tied to the issues that we are experiencing.

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Edit: Disregard Solutions below as users have tested them and they do not work.

For users with the crash on opening insert object menu and whats new window. We have a couple theories we are still testing out.
If you are currently experiencing the issue does setting these two enviromental variables solve it for you?
(search edit system envirmental variables → Enviroment Variables -< User Variables → New)
Add Name:QSG_RHI Value:1
and Name:QT_QUICK_BACKEND Value:d3d11
you will know the enviromental variables have taken affect if your thumbnails in startpage appear black. IF you then just use file new to open a place, do things still freeze when you open up the insert object menu.

Alternatively, does disabling your antivirus have any affect.

The open place error and script close error, I am not convinced are related, following up with my team to see if they have ideas.

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Open Place Error should be unrelated, and warrants its own thread, script save is the same issue, please try fixes above and le us know if they help

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After reinstalling studio and restarting my PC, the issue was fixed temporarily.
However, now it is occurring once more.

I’ve tried editing the environmental variables and disabling real-time protection on Windows Defender. But the outcome is unsuccessful too.

The only thing that worked for me TEMPORARILY is reinstalling studio and restarting my PC. However, I did this yesterday and when I went on studio this morning, it crashed again.

2 Likes