Studio crashing on select a specific team experience

[mathrmartins]

Reproduction Steps

Studios crashes without an warning of error message after trying to load the experience (ID: 3833342258).

https://create.roblox.com/creations/experiences/3833342258

That problem have been happening different workstations, mainly in Windows 10 and Windows 11.

We have provided the logs of Roblox Studio frin dufferebt workstations that tried to open the experience.

Expected Behavior

We expect to be able to load the experience on the Roblox Studio to continue developing it.

Actual Behavior

After clicking on the team experience thumbnail to load it. The studio tries to load it and close without giving a warning.

Issue Area: Studio
Issue Type: Crashing
Impact: Critical
Frequency: Constantly
Date First Experienced: 2022-11-23 00:11:00 (-03:00)
Date Last Experienced: 2022-11-24 00:11:00 (-03:00)
A private message is associated with this bug report

[Rekotora3349 (Re_koFromSlovakia)]

I dont know if this is the reason why

[Judgy_Oreo (DisplayName)]

Probably because you aren’t a developer for the game and therefore don’t have the permissions to access the configuration page.

Edit: it looks like the link is wrong anyway, it should have a something after it, like /places or /overview. It shows the correct error when you do;

[mathrmartins]

The problem is just getting worst, your version of this experience that’s is public (production) is getting errors as well when we try to open that on Roblox Studio. If we open the experience on the player it’s runs.

We are getting HTTP 500 error thats may indicates an error on Roblox Server in some computers, others are just closing the Rolbox Studio, same as our experience in development.

[SwirlTheNumbers]

Actively looking into this, sent a PM asking for access so I can try to reproduce this error.

[music_man1996]

Just confirmed this was handled, going to close out the thread.