When I try to join my Place DLC Rails of Berlin 2 (is a sub-place of ÖPNV-Simulator [Early Access]) in the Studio in Team Create I get 2 different error messages:
Either:
- We could not join the Team Create session for
Location [111453037335846]. The developer has
shut down all game servers or the game server was shut down
shut down for other reasons, please reconnect
or
- We could not join the Team Create session for
place [111453037335846]. Connection attempt
failed.
In very rare cases, the studio manages to load the place.
Links:
My System
CPU AMD Ryzen 5 3600 (4GHz)
GPU Nvidia GeForce RTX 2070 Super (8 GB)
RAM 32Gb (DDR4, 3200MT/s)
SSD (NVMe) 1 TB (+4 More hard disks)
This problem has existed for several days now.
3 Likes
Hello it looks like your place (111453037335846 ) reached the memory limits of our servers. Can you revert to a previous version or open up the place locally without Team Create to reduce the size of the place? There are some strategies here on reducing the place file size Place files | Documentation - Roblox Creator Hub
3 Likes
Hi! also can you let us know whether you uploaded the previous place version via open cloud or in a team create session? Thanks
3 Likes
The previous version of the place would be published in Team Create via the Studio button “Publish to Roblox”. It worked without any errors.
I have downloaded the current place version. It is just 29MB in size. According to the documentation, it can be 100MB in size, or am I misunderstanding something?
2 Likes
I have just downloaded a copy of the last version of the Place (via crate.roblox) and have saved it again with a few changes to roblox successfully. Joining this saved Place is still not possible.
Again the same error
1 Like
It seems that something in the place file may be messed up, so even if the size itself is below 100MB, when our Team Create server tries to load the place to edit, it is running out of memory.
Is this place able to be opened locally without Team Create? You can also try reverting to an even older version which is confirmed to be able to be successfully opened.
Additionally, if you’d like you can send the place file that is having issues over in DM, my team can try debugging the cause of the memory issue but that may take some time. Thanks.
The Place also causes problems in the Roblox Player. You can teleport to the map in rare cases. But in most cases this also fails with the same error message. I will send you the placefile by private message.
Edit 1: I have saved a copy of my Place at Roblox. It works without any problems.
Thanks for sending the file, I can take a look soon. Does reverting to any older version fix any of your issues?
Also what do you mean when you say “I have saved a copy of my Place at Roblox. It works without any problems.”
Do you mean saved locally? Thanks
I meant that I saved the latest Place version local to the PC and then saved it to Roblox again.
I currently work locally and save to Roblox. This works very well. Unfortunately we don’t know since when this portkem exists or since which Place version.
