Studio Fails to Load Internet

Howdy peeps, I’ll make this quick

A friend of mine is trying to get into Roblox game-devving, but he’s having issues loading Roblox Studio. Whenever he opens it, the studio loads fine, but the internet doesn’t connect to it for some reason, so he can’t access his account or places.

Does anyone have any experience with this issue, or maybe know a way to fix this?

Have you tried reinstalling?

Yes, we’ve done this multiple times.

It may be his anti-virus program blocking it. Try allowing the program through the firewall, and the windows firewall.

He said he’s unblocked it on all internet explorers (Edge, Firefox, and Chrome), but he’s still having this issue

I meant the actual windows firewall, as studio doesn’t comnect through web browsers.