Studio quitting on launch

Shawnyg · March 5, 2019, 3:43am

When I launch studio from the shortcut, I’m greeted with the “Unexpected error has occurred and Roblox need to quit” message. This also happens when I open a Team Create, yet doesn’t happen on a regular place. I have tried it on a team create I own, and the error still persists. There have not been any significant changes on my laptop, and network connections are allowed for Roblox Studio (Even turned off the firewall to test). I have also reinstalled and cleared the AppData files.

System Specs:
CPU: i7-7700HQ @ 2.80 ghz
GPU: GTX 1050Ti
RAM: 8GB RAM DDR4 @ 2400mhz
OS: Windows 10 Home Build 17763.316

Log:

Silent137 · March 6, 2019, 6:48pm

Next time this happens, can you go to %localappdata%/Roblox/logs and provide the .dmp file from your most recent session?

Shawnyg · March 6, 2019, 11:39pm

Since it wouldn’t let me upload the file directly to here (assuming due to the size), I’ve uploaded it to a github

lrogerorrit · March 7, 2019, 4:35pm

I’ve had a similar problem with the new update. When I try to open some places in studio, it starts loading as it normally does, but after 2-3 seconds showing this screen (something that is fully normal):

studio sudently closes/crashes.

I’ve gone and check my logs for the last 5 attemps and there was no sign of any errors.

1551975767.06366,275c,6 

Command line:
C:\Users\Usuario\AppData\Local\Roblox\Versions\version-a362b3b2b7a74781\RobloxStudioBeta.exe -startEvent www.roblox.com/robloxQTStudioStartedEvent
1551976025.10229,4328,6 Finding AppSettings.xml
1551976025.10237,4328,6 Opening AppSettings.xml
1551976025.10237,4328,6 Parsing AppSettings.xml
1551976025.10237,4328,6 Looking for 'Settings' element in AppSettings.xml
1551976025.10237,4328,6 Looking for 'ContentFolder' element in AppSettings.xml
1551976025.10237,4328,6 Looking for 'BaseUrl' element in AppSettings.xml
1551976025.10237,4328,6 BaseUrl loaded from 'AppSettings.Xml'
1551976025.10340,4328,6 Looking for 'IsScriptAssetUploadEnabled' element in AppSettings.xml
1551976025.10340,4328,6 Looking for 'IsAnimationAssetUploadEnabled' element in AppSettings.xml
1551976025.10340,4328,6 Looking for 'IsImageModelAssetUploadEnabled' element in AppSettings.xml
1551976025.10340,4328,6 Looking for 'CrashMenu' element in AppSettings.xml
1551976025.10442,4328,6 fetchClientSettingDataViaHttps
1551976025.19963,4328,6 LoadClientSettingsFromLocal group: "ClientAppSettings"
1551976025.19963,4328,6 LoadClientSettingsFromLocal group: "StudioAppSettings"
1551976025.20065,4328,6 CrashReporter Start
1551976025.20167,3c8c,6 WatcherThread Started
1551976025.79259,4328,6 Info: RobloxMainWindow::RobloxMainWindow - start
1551976026.34749,4328,6 Info: RPC:Constructor Started server - RBX_STUDIO_8024
1551976026.34850,4328,6 StudioABTests using browserTrackerId 39508448039
1551976027.31545,4328,6 setAssetFolder C:/Users/Usuario/AppData/Local/Roblox/Versions/version-a362b3b2b7a74781/content
1551976027.32144,4328,6 Reflection::load C:/Users/Usuario/AppData/Local/Roblox/Versions/version-a362b3b2b7a74781\ReflectionMetadata.xml
1551976028.44043,4328,6 Info: RobloxMainWindow::showNativeLoginPageWidgets
1551976028.45040,4328,6 Info: RobloxMainWindow::RobloxMainWindow - end
1551976030.52488,4328,6 Info: RobloxMainWindow::showNativeStartPageWidgets
1551976043.59844,4328,6 Info: GamesPageController::onGameClicked(9)
1551976043.59844,4328,6 Info: RobloxMainWindow::createAndShowIDEDoc with task EditPlace
1551976044.38076,4328,6 Info: RobloxIDEDoc::open - start
1551976044.51848,4328,6 Info: 	Locking DataModel
1551976044.52345,4328,6 Info: 	Initializing Ogre
1551976044.52345,4328,6 Info: 	Initializing View
1551976044.58007,4328,6 D3D11 Adapter: NVIDIA GeForce GTX 1050 Ti
1551976044.58007,4328,6 D3D11 Adapter: Vendor 10de Device 1c82 VRAM 4018 RAM 4042
1551976044.58007,4328,6 Caps: ThreadSafe 0 Framebuffer 1 Shaders 1 Compute 1 Instancing 1 ConstBuffers 1
1551976044.58007,4328,6 Caps: Framebuffer: MRT 8 MSAA 8 Stencil 1
1551976044.58007,4328,6 Caps: Framebuffer: Depth16 1 Depth24 1 DepthFloat 1
1551976044.58007,4328,6 Caps: Texture: RGB10A2 1 RG11B10F 1
1551976044.58007,4328,6 Caps: Texture: DXT 1 PVR 0 ETC1 0 ETC2 0 Half 1
1551976044.58007,4328,6 Caps: Texture: 3D 1 Array 1 Depth 1 MSAA 1
1551976044.58007,4328,6 Caps: Texture: NPOT 1 PartialMips 1 CubeMipGen 1, CubeFramebuffer 1
1551976044.58007,4328,6 Caps: Texture: Size 16384 Units 16
1551976044.58007,4328,6 Caps: ConstantBufferSize 65536
1551976044.58007,4328,6 Caps: 32bIdx 1
1551976044.58007,4328,6 Caps: ColorBGR 0 HalfPixelOffset 0 RTFlip 0 MinusOneToOneDepth 0
1551976044.60433,4328,6 Video memory size: 2147483648
1551976044.61339,4328,6 Loaded 1025 shaders from pack d3d11 variant FFlagExtendedHdrPrecision (1883428 bytes)
1551976044.61339,4328,6 Compiled 205 shaders in 8 ms
1551976044.66476,4328,6 Info: 	Initializing Explorer
1551976044.66476,4328,6 Info: 		RobloxViewStudio::RobloxViewStudio - start
1551976044.66476,4328,6 Info: 			Marshaller
1551976044.66476,4328,6 Info: 			BindToWorkspace
1551976044.66476,4328,6 Info: 		RobloxView::RobloxView - end
1551976044.66476,4328,6 Info: 		RenderScheduler::RenderScheduler - start
1551976044.66476,4328,6 Info: 			Marshaller
1551976044.66476,4328,6 Info: 			BindToWorkspace
1551976044.94361,4328,6 Info: 			ConfigureStats
1551976044.94361,4328,6 Info: 			RenderJobCyclic
1551976045.13464,4328,6 Info: 	Loading File : 
1551976045.40011,4328,6 Info: 	Open Success
1551976045.69609,4328,6 Info: RobloxIDEDoc::openPlaceSessionConfigWithStream - end
1551976045.75670,4328,6 Info: RobloxIDEDoc::activate - start
1551976045.76174,4328,6 Info: RobloxMainWindow::showTabWidgets
1551976046.67287,03e4,6 Info: DataModel Loading https://assetgame.roblox.com/Asset/?id=##########

This has happened since the last studio update (Studio Version 0.375.0.284048 [64bit])

lll_xyz · March 7, 2019, 7:08pm

Checked the crash dump, it seems that Studio is using your Intel Integrated card. And you said you have a Nvidia card, maybe you have two graphics cards, and Studio picks the Intel one.

Could you collect your graphics card info by below link and share with us? Thanks:-)

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Shawnyg · March 7, 2019, 10:33pm

Not a problem! DxDiag.txt (99.2 KB)

lll_xyz · March 7, 2019, 11:13pm

Thanks a lot. You do have 2 graphics card, “Intel(R) HD Graphics 630” and “NVIDIA GeForce GTX 1050 Ti”. And Studio seems to be using the Intel one.

Just got suggestion from rendering guys, could you try to use high-performance card for studio’s executable (RobloxStudioBeta.exe) from “Nvidia Control Panel”?

Shawnyg · March 8, 2019, 1:26am

Did so and rebooted, but no success. You’ll find the updated logs on github

Edit: I realized I did it to the wrong application and corrected it, however it still crashes. I wouldn’t believe it’s a graphics related issue considering I could open the same place if I were to have it not as a Team Create.

Edit: I no longer have the issue after fully resetting my laptop.