Studio update fails to download

I am having an issue downloading the latest Studio update.

  1. When I download it through Studio, it says that the update failed after trying for a minute or so.
  2. I tried redownloading it through the CDN link (https://setup.rbxcdn.com/mac/RobloxStudio.dmg), but a file that is just a few megabytes took like 15 minutes to download. I somehow bricked my existing copy of Studio and the new downloaded installer gets stuck on “Configuring ROBLOX…”.
  3. I tried through two different internet connections (wifi and cellular)
  4. The Roblox update downloaded fine and I’m not having other issues with my internet connection and can stream content from a variety of websites and play Roblox games no problem.

I’m reporting this in case this is a widespread phenomenon. I’m gonna try restarting my computer and internet connections to see if it helps.

A private message is associated with this bug report

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Restarting my computer didn’t help. From the RobloxStudioInstaller logs, i can see that it is trying to GET the file https://setup.rbxcdn.com/mac/arm64/version-a4325545185c4b49-RobloxStudioApp.zip. Downloading that file through a browser also shows the same issue.

I’m going to try and use a VPN to see if it is an ISP specific issue.

1 Like

VPN seems to work, likely an ISP issue

2 Likes

Yeah, for some reason happens on AT&T cellular data as well. Definitely an ISP issue.

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