A very small number of our users in LifeTogether report not receiving their subscription, while Google Play will confirm the subscription is activated, but it does not show up in their Roblox Settings page, and does not register as purchased when they play the game.
Some screenshots of the issue (Provided to me by a user affected by this issue)
Subscription purchase in their Google Play purchase history:
Repurchasing the subscription gets rejected as Google Play say they are already subscribed:
Purchase prompt showing that they do not already own the subscription, giving the option to subscribe:
Roblox Settings showing that they do not have a subscription:
The GetUserSubscriptionStatusAsync method returns IsSubscribed as false for these players. We do not suspect an issue on our side as many of our other users are able to access their benefits just fine, and as you can see it does not show up on Roblox. We believe this issue originates from Google Play not properly communicating the subscription purchase to Roblox. The payment status confirms that the transaction is complete and no longer pending. However, Roblox does not recognise the subscription, preventing affected users from receiving their benefits.
As an additional note, I am not sure if the issue also persists with Apple Pay. We have had some reports come in, similar to the Google Play ones, but they were refunded automatically before the funds cleared their bank.
Expected behavior
The player should have their subscription and be able to access the benefits, or be refunded. Just want to note if our subscription checking code had an issue, the PromptSubscription would mention fail to proceed, but it doesn’t.
A private message is associated with this bug report