This document is designed to help staff understand their roles, access the necessary information, and stay informed about how things operate. If our staff ever feel unsure or need info, they can check this out to get the lowdown.
- Attitude and behavior
What we're expecting
The way staff members act on our servers is super important. You’re not just showing your role and the staff team, but also justice and moderation.
We’re not asking you to be super strict, but at least talk, interact, and act well with everyone - members, staff, and people in general.
As staff, we’re rule enforcers, so we can’t goof around too much. Having fun and joking is cool, but it’s better to keep it chill and avoid getting too casual to keep things respectful in the environment.
Sometimes, people can really get on your nerves and be super disrespectful. But for the sake of everyone, a staff member should always try to keep their cool and stay focused. If that’s not happening, don’t hesitate to reach out to an HR for some backup.
We’re not robots, and there are times when it’s tough to stay focused or impartial in certain situations. In those cases, it’s totally okay to take a day off or however much time you need to recharge. Just keep us in the loop with a DM or an inactivity notice so we know what’s up.
People move up the ranks for various reasons and in different ways on the team. There’s no need to get upset if someone gets a promotion and you don’t. It might be because we didn’t see all the hard work you put in. If that’s the case, it’s cool to chat with an HR and explain your side.
Or it could be that we think it’s not the right time to bump you up for certain reasons, like needing more management skills, and stuff like that.
We’re a team first and foremost, and communication is the glue that holds us together. So, make sure you chat with others and keep them in the loop on important or urgent stuff.
Sometimes, not everything is a cakewalk, and some things take time. It’s cool to get that and have a bit of patience.
- Rules Enforcement.
Discord
On Discord, people can sometimes get all worked up and mad for no reason. This is your chance to step in and do something if necessary.
If it’s just some drama or a heated argument, you might want to suggest they take it somewhere else.
But if things go too far and there are insults or inappropriate stuff flying around, it’s time to take action!
- Timeouts: Ranging from 5 minutes to 1 hour, depending on the situation.
- Bans: Temporary to permanent, depending on the seriousness.
But, be nice and give a warning or two before bringing down the hammer, unless it’s a major situation.
Game
Dealing with mod calls can be exhausting, especially when they’re fake or unnecessary. Unfortunately, it’s just part of the job.
However, if it’s clear that someone’s trolling, it’s time to dish out some consequences. You can start with a warning (:warn user Reason) and escalate it to a server ban (:ban user reason) if needed.
If you can’t handle the call right then and there, pass it on to someone else. And if you’re not sure how to deal with it, don’t hesitate to call an HR for guidance.
When it comes to rule violations, we’ve got a few options for consequences:
- Warnings: Use “:warn user reason” to issue a warning.
- Server Bans: For more serious stuff, slap on a “:ban user reason.”
- Timed Bans: If needed, go with “:tempban user duration (1d, 1w, 1m) reason” for a temporary ban.
- Permanent Bans: When things are really bad, go for the “:gameban user reason.”
Just remember, there are no second chances for racism and exploiting – those get an instant permanent ban.
When it comes to dishing out punishments to rule breakers, there’s no one-size-fits-all guide. You’ve got to go with your gut and decide what’s right for the situation.
But here’s the golden rule: Always be fair and impartial, no matter what’s happening. Don’t let personal feelings get in the way. Stay focused on doing what’s right.
If you’re personally involved in a situation, it’s best to pass it on to someone else. Keep things fair and let a neutral party handle it.
Sometimes, to figure out what’s going on, you might need to check a few logs:
- “:logs” helps you see previous staff commands.
- “:chatlogs” lets you peek at previous messages you might have missed.
- “:joinlogs” shows who joined and when.
- “:exploitlogs” helps spot any recorded exploits.
And don’t forget to dive into Discord logs for more details when needed. It’s like detective work!
You might need some extra info too, like:
- “:warnings user” to check out their warnings.
- For managing warnings, try “:removewarnings user” to clear them all or “:removewarning number” to remove a specific one.
And don’t forget about bans:
- “:bans” or “:banlist” to see who’s banned.
- Use “:unban user” to lift a server ban.
- If needed, go for “:unglobalban user” to unban someone globally.
If you ever need more detailed guidance, don’t hesitate to reach out to an HR for that extra level of support. This guide is handy, but sometimes a little expert advice can make all the difference!
- Logs and channels
Useful Channels
As a staff member, staying in the know is key for smooth operations. To keep up, we’ve got the Staff Announcements channel*. Check it regularly for updates and staff-related info.
Look for the Staff Important Announcements channel in the “Staff Annex” category. That’s where the important updates and info are posted.
If you ever need to take a break for a day or more, the Inactivity Channel in the Staff Annex is your go-to. Just head over there, fill out the required form, and you’re all set to go!
Remember, the reason for your absence can be personal, and you’re not obligated to spill the beans. If you’d rather keep it to yourself, just leave that part blank. Your privacy is respected.
Useful Logs
In our Discord, we’ve got some handy logs that you can access even when you’re not in the game. One of these is Bot logs, which lets you check out deleted messages, among other things. It’s a nifty way to stay on top of what’s happening in our community.
Don’t forget, this category is also where you can keep an eye on modcalls. It’s the hub for important info and actions in our community.
In this category, you’ll find a treasure trove of logs. We’re talking chatlogs, joins and leaves, kill logs, death logs, and commands logs. It’s your one-stop shop for all the information you might need to keep things running smoothly.
These logs are your secret weapon for daily moderation. They’re a big help in keeping everything in check and ensuring a smooth experience for everyone.
- Strikes and punishements
How it works!
Hey, we’re all human, and sometimes we goof up. If you make a big mistake or the same mistake repeatedly, you might get a strike. No worries, though! After 2 weeks, an HR can clear your strike if you’ve been playing by the rules.
But if things get out of hand or you hit 3 strikes, you might be looking at a demotion – either partial or complete. We all have our ups and downs!
If you face a demotion, you’ve got a week to appeal. After that time, there’s not much that can be done because you didn’t make your case. So, if you believe the demotion wasn’t fair, be sure to speak up within that week.
Disciplinary logs, where you can find records of punishments, can be found in the Staff Annex. It’s a handy resource to keep track of what’s been going on in terms of consequences.
- Promotions and Hierarchy.
Hierarchy
The hierarchy begins with the lowest position, which is the Trial Moderator.
Following the Trial Moderator, we have the Moderator roles, which include:
- Junior Moderator.
A Junior Moderator is a staff member who’s in the early stages of their moderation journey. They help maintain order and enforce the rules within the community. While they may be new to the role, they play a crucial part in ensuring a positive and respectful environment for all community members. Junior Moderators assist in addressing rule violations, engaging with players, and contributing to a harmonious gaming experience.
- Senior Moderator.
A Senior Moderator is an experienced and trusted staff member who plays a significant role in the community’s moderation efforts. They have a deep understanding of the community’s rules and guidelines and are responsible for enforcing them consistently. Senior Moderators are often involved in more complex cases, providing guidance to Junior Moderators, and contributing to the overall management of the community. Their expertise and commitment help maintain a respectful and enjoyable gaming environment for all players.
- Head Moderator.
The Head Moderator is a senior staff member who holds a position of leadership within the community. They are responsible for overseeing the moderation team and ensuring that rules and guidelines are consistently enforced. Head Moderators provide guidance, support, and mentorship to junior staff members, contributing to their growth and development. They often make decisions on more complex cases, maintain the community’s order, and promote a positive gaming experience for all participants. Their role is essential in upholding the integrity and harmony of the community.
Administrator roles:
Junior Administrator
A Junior Administrator is a vital member of the administrative team, responsible for managing and maintaining various aspects of the community. They handle intermediate-level administrative tasks, including addressing rule violations, assisting community members, and ensuring a positive gaming environment. Junior Administrators play a key role in upholding community guidelines, resolving disputes, and contributing to a harmonious gaming experience. While they are in the early stages of their administrative journey, their dedication and commitment are essential to the community’s success.
Senior Administrator
Senior Administrators are experienced and trusted members of the administrative team, known for their in-depth knowledge of community rules and guidelines. They play a significant role in maintaining order and enforcing rules consistently. Senior Administrators are often involved in handling complex cases, providing guidance to Junior Administrators, and contributing to the overall management of the community. Their expertise and dedication help create a respectful and enjoyable gaming environment for all players.
Head Administrator
The Head Administrator is a senior staff member who holds a position of leadership within the community’s administrative team. They are responsible for overseeing the administrative team and ensuring the consistent enforcement of rules and guidelines. Head Administrators provide guidance, support, and mentorship to junior staff members, contributing to their growth and development. They often make critical decisions on complex cases, maintain community order, and promote a positive gaming experience for all participants. Their role is pivotal in upholding the integrity and harmony of the community.
Above those roles, individuals are selected directly by ThipDev, the community owner and the primary developer of the game. ThipDev personally handpicks these individuals to ensure their alignment with the community’s vision and to entrust them with key responsibilities in maintaining the community’s integrity and success. These selected individuals play a crucial role in upholding the community’s values and standards.
Requirements
Roles within the community don’t come with strict requirements. Instead, they’re based on a person’s activity, dedication, and their vision for the community. Staff members can progress to higher ranks as long as they have a strong grasp of their current role, a deep understanding of it, and they handle their responsibilities with ease.
If you excel in your role, you can naturally seek more responsibilities and may be promoted for your outstanding contributions as a staff member. Additionally, if you believe you’re ready for a promotion, you have the option to request it from an HR. It’s all about recognizing and rewarding your efforts and dedication within the team.
We firmly believe that factors like religions, skin colors, or any other personal characteristics should never be a barrier to your promotion. If you ever encounter such issues, please reach out to ThipDev immediately. We’re committed to fostering an inclusive and equal community where everyone has the opportunity to grow and succeed, regardless of their background or personal attributes.
- Forbidden actions or behaviors.
Admin Abuse
Staff members are expressly prohibited from abusing their commands or privileges within the community. This includes the misuse of administrative tools, privileges, or authority for personal gain, harassment, or any actions that go against the established guidelines. Such behavior is strictly against our community’s rules and is not tolerated, as it undermines the trust and fairness that we aim to maintain within our environment.
Insult or disrespect
In our community, it is essential to maintain a respectful and positive environment. Insulting or displaying disrespect towards any staff member, community member, or any individual is strictly prohibited. We uphold a standard of courtesy and professionalism, expecting everyone to treat each other with kindness and consideration. Such behavior undermines the harmonious atmosphere we aim to foster and is not in line with our community values. We encourage open and respectful communication in all interactions.