I have had to submit the Genre appeal form on Roblox Support a few times.
Each time, after I fill the form, and submit it, it gives me the Captcha puzzle.
After solving the Captcha puzzle, every time, it pops up an error message (see attached screen shot).
THIS NOT A TEMPORARY ERROR. THIS HAS BEEN HAPPENING FOR AT LEAST 3 MONTHS (since my last Genre appeal). This happened again today when I tried to appeal the stupid Genre assigned by Roblox.
Expected behavior
Expect to be able to submit the support form without a generic error.
Hi @FirstVertex, thanks for reporting this. Can you double check that you are logged into an account with edit permissions for the experience, and are entering the correct Universe ID? It looks like you may have entered your experience’s Place ID rather than its Universe ID.
Hey i just checked and this isn’t the universe ID but the place ID.
The ID linked to this game: Slither Snake 🐍 - Roblox which is linked to your account but no result on universe ID. To get the universe id, go to the creator hub games configure page and you can copy the ID from the URL
Place IDs and Universe IDs are different and this seems to be a user error
@13_5G and @bballerblox thanks for the reply.
I tried the UniverseID and got the same problem. (see screenshot attached)
I have tried an Incognito window with fresh cache and cookies and got the same problem.
Having one generic error message for this form is not ok. The error message needs to give the user a reason why the form fails.
