You should not use DataStores for storing tickets, as vanilla datastores cannot return every single key in the datastore and OrderedDataStores can only use positive integers
Here’s a few alternatives
Discord Webhooks
Read more hereDiscord Webhooks are one of the best ways of sending support tickets. However, to prevent scammers using discord to store passwords from scam games, you'll need to use a proxy.
TrelloAPI
Using Trello is another way of storing data. Trello allows you to store lots of tickets in a user-friendly environmentTrello has issues with data storage and it can sometimes lose data.
Hope this helps 