Throughout the course of a month now I’ve sent around 3 support tickets. Unfortunately, all three of these tickets have been ignored with the longest lasting 1 month.
1 Month +
2 Weeks+
1 Month +
7 Likes
There is a very large queue of people using support tickets
Maybe 100k at most
Bots do it faster tho cuz roblox support team is less than 30 people i think
If they didnt respond back that probably means they are a human
If they dont respond for more than 3 months, then its probably a bug
I contacted roblox support to get my account (this one)
They responded in less than 5 minutes and im not sure if its a human or a bot
2 Likes
This has been happening recently with bundle appeals, and a heads-up should be given to the agent.
Even though they responded, I can say that I only got half the help I needed. They treated 2 bundle IDs like asset IDs and put me in the waiting queue, even though I specifically mentioned that they were all bundle IDs.
I want to know why they didn’t all get reviewed at once, and why they have this attitude towards certain bundles.
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Ah that makes sense, thank you for letting me know!
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Glad I’m not the only one, keep me posted
2 Likes
The appeals team hasn’t responded for over a week. Could they be on a break?
Unfortunately, it’s not just one appeal—I’ve sent multiple appeals from different accounts and emails regarding different issues, but I haven’t received any responses.
If a staff member could look into this, it would be greatly appreciated.
I’ve been regularly contacting the appeals team for years, but I’ve never seen such a delay before.
2 Likes
Experiencing the same thing.
Sent an appeal request for my game that was wrongly moderated by automation exactly 8 days ago. Still no response.
update: responsed a day after this reply
3 Likes
I got a response to one of my appeals after 2 WEEKS (14 days). There’s seriously a ridiculous delay.
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Atleast it isnt 2 months LOL. Glad your item was reinstated
For the first time in weeks, they replied to my new tickets in less than a day. I think this issue is fixed now. I’d recommend sending another request — they’re ignoring old tickets for some reason.
Gotcha, got a response on 2 so far. Ty for keeping me posted