System mouse cursor shows up in screenshots on macOS Catalina

[ElijahAppleUser (Elijah)]

When taking a screenshot in the Roblox client on macOS using the Command Shift 3 shortcut, the system mouse cursor will appear on the screen as well as the Roblox moue cursor. I have marked up some of these screenshots showing where the system mouse pointer appeared in the screenshot. Sometimes the system cursor will appear right on top of the Roblox cursor and other times it will appear somewhere around the Roblox cursor.
To reproduce this problem, take a screenshot in the macOS Roblox client on macOS 10.15 or newer by pressing Shift Command 3.

It only does this on macOS Catalina, I tested this on my second computer with OS X 10.11.6 and it did not seem to have this strange behavior.

I do not have an exact date of when this started occurring but I know that was some time in early May.

Here are some screenshots taken with the Command Shift 3 shortcut:

The system mouse pointer is on top of my characters head while my Roblox mouse pointer is above the minimap (on the mobile garage button)

When the mouse is center locked like when you are holding a weapon in Jailbreak, the system mouse pointer will be positioned in a spot where it is overlapping the Roblox mouse pointer.

Here are 2 screenshots taken in an empty baseplate: The one on the top was taken with the Command Shift 3 shortcut and the bottom one was taken by opening the esc menu and clicking the take screenshot button

I also marked up this screenshot with a red circle around the system mouse cursor

Here are the specs of my computers:
Main Computer: MacBook Pro 13-inch Touch Bar mid-2018, Intel Core i5-8259U 2.3 GHz quad-core, Intel Iris Plus 655 IGPU 1536MB VRAM, 8GB RAM, 256GB SSD, macOS Catalina 10.15.5 (19F101)
Second Computer: MacBook Pro 13-inch Retina display late-2013, Intel Core i5-4258U 2.4GHz dual-core, Intel Iris IGPU 1536MB VRAM, 8GB RAM, 256GB SSD, OS X El Capitan 10.11.6 (15G22010)

[anon66957764]

I believe the reason is because you told macOS to show your cursor in the screenshot. So it shows your cursor, even if you yourself don’t see it.

Roblox displays its own cursor instead of changing yours, so that’s why the screenshot shows two. You’re seeing the macOS cursor, which is supposed to be hidden by Roblox, and the Roblox cursor, at the same time.

I don’t think there is anything Roblox can do to fix this. Maybe test it in another fullscreen game and let me know if the cursor is actually gone in that one? Although I don’t know if you’ll be able to find one since Catalina brutally murdered most games.

The reason the cursor doesn’t show up in your 10.11.6 screenshot is probably because the settings are different. Correct me if I’m wrong, but it does default to showing no cursor.

You can find it in the Screenshot.app options here:

On El Capitan you can find it in the Grab.app (replaced by Screenshot.app in Mojave) preferences:

(credit to the Mac Observer for the image)

Let me know what your settings are and if this issue persists in other games. Note, most games simply change the macOS cursor pointer instead of displaying their own, so the new Screenshot.app probably accounts for that. You’ll want to find an application where your cursor is completely hidden and the application itself displays something in its place. I don’t have any examples off the top of my head, other than things like hackmud which you probably don’t own.