Team Create "Error Code 5" - Can't load into Place

Bug Reports Studio Bugs
,
1

Have been trying to join my game’s place for at least 20-30 minutes now.
I am met with the “Setting up Server” message for a good 5 minutes, and then it shows me the error message. You can see the “Setting up Server” message below.
image

Along with the Error Message too

image
image479×337 7.08 KB

Another person is INSIDE the place actively working in the game, we are both 16+ age verified on our respective accounts, and were able to work at the same time as recently as yesterday.

We both have the latest version of Studio too, pretty inconvenient bug.

Expected behavior

What is expected:
Place Loads up as normal

20 Likes
2

Can confirm I am experiencing the issue also.

8 Likes
3

Have you tried logging out then back in again?

A quick search shows a code 5, well:

image
image1206×622 80.9 KB

so.. worth a try logging in again.

While you’re at it, sometimes checking if your Antivirus is causing it is also a good idea. You can check this by disabling it temporarily and seeing how Roblox behaves (note that you should only disable your antivirus when you’re confident nothing malicious is on your device, and make sure to turn it back on after!!)

I’ve checked Roblox’s status at status.roblox.com and everything seems up, and there’s less reports at this hour on downdetector, so Roblox isn’t down to my knowledge.

It could also be your dns, so try manually changing that to 1.1.1.1 or 1.0.0.1 (Cloudflare), or 8.8.8.8 (Google), and see if that plays nicely. My ISP’s DNS sometimes doesn’t play nicely with my device, which is why I use a private dns such as one from Cloudflare.

If you’re on windows, also worth an attempt at clearing your dns caches.
Simply press Win+R, then type in cmd to open the command terminal, then, type in ipconfig /flushdns, and make sure to restart your device after to ensure the DNS is cleared, and then try once again.

Plus, have a look at reinstalling studio too. Go find the Roblox folder (often in %localappdata%) and just delete it. Then, install studio and/or roblox again from Roblox’s site and log in again, and see if that works. It could’ve just been a small glitch in your installation causing it.

Hopefully you can get back to creating soon tho c:

1 Like
4

I’m having the same problem too. I can’t join only the places where my friend is inside. We’re both 21+ verified. There’s no issue with empty places. Everything was working yesterday.

Tried logging out and back in. Tried uninstalling and reinstalling Studio. Still the same issue.

5 Likes
5

It’s not a coincidence that 4+ people are having this exact same issue around the exact same time, so this is definitely an issue on Roblox’s end.

We found that as soon as one of us closed studio on the game we’re working on, the other could join straight away.

4 Likes
6

Thank you for the lengthy response! Means a lot :slight_smile:

I did research quite a bit before making the post, and tried about everything, there were a few things you mentioned that I hadn’t tried previously, but upon trying those too sadly they didn’t help fix the issue at all :frowning:

3 Likes
7

Yeah, no problem at all!
I read a few of the other replies and it does seem to be a roblox issue, so looks like we’ll have to wait for a fix from the engineers who can hopefully fix it.

3 Likes
8

Yeah I am having the same issues right now, for me it’s all the team create sessions that I am in regardless if there are people in it or not. Hope it gets fixed soon!

2 Likes
9

Also experiencing this issue, though not every developer on my team is. Also it’s not every game under the group, only the bigger ones.

2 Likes
10

Can confirm this issue persists.
Incident ID: 3306493804425215726

Strangely, the production version of the game I tried to open, loads fine.
Does it throw an error only if someone else is editing the place already? Needs research.

2 Likes
11

im having the same problem where i can’t open up places with team create turned on if someone else who i can team create with is in a session, it works perfectly fine if no one else is in a team create session

3 Likes
12

This here, when my other developer left the session I could access.

3 Likes
13

Tested this just now, is happening to me too. :sad:

The issue isn’t with Team Create itself, more so when someone else is already INSIDE a place, and you try joining it, seems to be not working for the second user trying to join once someone is already inside the place.

1 Like
14

Having the same issue with not being able to load in

1 Like
15

Hi! Thanks for reporting. We fixed a few issues our end - do you still see Error code: 5?

1 Like
16

It is fixed no issues right now thanks!

1 Like
17

Hey! Thank you for your response.

I tested once again and the issue now seems completely resolved! :slight_smile:
Thank you for your help!

1 Like
18

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.