Team Create join and saving failure

Bug Reports Studio Bugs
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#1

Current issue with our team create asset storage place, we are completely unable to connect and in the rare occasion where connection is successful, the studio terminates itself after a few minutes leaving a greyed out studio display.

The content inside of this studio is limited, only a few models/vfx/animations and a couple maps we have are stored in there, whenever studio attempts to auto-save a white screen occurs and results in a loop cycle of crashing, relaunching, attempting to autosave, and then crashing again.

Here are incident ID reports from myself and one of our team members:
598514431328844604
8269888081420380178

Ive attached them as pngs for staff to this post and included a snapshot of the rbxl of this place right about when this began occuring. Unsure if theres a log dump i can provide, let me know.

System Information:
i9-12900H
32GB DDR4 RAM
NVIDIA GeForce RTX 3070 TI Laptop variant GPU 8GB VRAM
Windows 11 Home 64 bit architecture 10.0 Build 22631
DirectX 12
ROG Strix G533ZW_G533ZW
Integrated (although disabled) graphics Intel Iris Xe Graphics

Expected behavior

The studio should be successfully launching, and successfully saving without crashing or loop cycle crashing upon auto-save.

A private message is associated with this bug report

5 Likes
#2

This is just an acknowledgment announcement!

We’ve filed a ticket into our internal database for this issue, and will come back as soon as we have updates!

Thanks for flagging!

2 Likes
#3

Acknowledgement much appreciated,
Issue is still persistent for us, looking forward to updates regarding this.

#4

Hello @iiCatee sorry it’s been a long time. Are you still seeing this issue? If so could you send over your studio logs.

To find your Roblox Studio log files, you can follow these instructions based on the operating system you are using:
For Windows:

  1. Open the Run dialog by pressing the WINDOWS KEY and R at the same time.
  2. Type %LOCALAPPDATA%\Roblox\logs and press Enter.
  3. The log files will be displayed. They typically have the format <version>_<timestamp>_Studio_XXXXX.log.

For Mac:

  1. Open Finder, then select the Go menu.
  2. Click on Go to Folder.
  3. Type ~/Library/Logs/Roblox and press Enter. This will open the directory containing your Studio logs.

If Roblox Studio has crashed, the .dmp files can be found in a specific subdirectory:

  1. For Windows, they are moved to the logs\archive folder.
  2. For Mac, you can find the .dmp file directly in the tmp directory. Open Terminal and run open $TMPDIR, then look for the .dmp file.
#5

We’re going to close this ticket due to the inability to reproduce. If this recurs, please follow up.