Team create session doesn't opening || error 5

So, I was trying to. enter collaboration project, when I started receiving error no 5 after infinite loading.

I thought, maybe my internet was bad, but I opened every other project, even team creation project, they all had opened in 3 seconds.

Why can this possibly happen?

P.S. my friend also trying to join it and has same problem

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Hi,

Could you please send your Studio logs during the session of the error?
This will help us investigate the issue for you, thanks!

You can find your Studio logs using this guide here:
https://en.help.roblox.com/hc/en-us/articles/360016022492-How-to-Retrieve-Roblox-Studio-Logs

Thanks for submitting a report!

1 Like

okay, thanks for answering!

I found the log, so should I send the file or how?

1 Like

You can send the file as a private message! Thanks