TeleportAsync method call fails with error "A specified member cannot join the destination place" - TeleportInitFailed does not fire

[KinqAndi]

Reproduction Steps

* System Information: it is happening in multiple high end devices / mobile / pretty much on every phone/computer/laptop.

• Reproduction Files: TeleportAsyncErrorRepoPlace.rbxl (32.9 KB)
• Note: TeleportInitFailed never fires.
  
  

Expected Behavior

We expect users to get teleported without the error persisting consecutively.

Actual Behavior

“A specified Member cannot join the Destination Place” error is spat out, consistently while the player is in the same game (not leaving and rejoining).

Workaround

The workaround is by leaving and rejoining and retrying the process numerous times.

Issue Area: Engine
Issue Type: Other
Impact: Critical
Frequency: Constantly
Date First Experienced: 2022-08-29 00:08:00 (-05:00)
A private message is associated with this bug report

[KinqAndi]

The issue is that the main game loop requires :TeleportAsync(), any other methods that :GetTeleportData() cannot be called would simply would not work because it heavily relies on TeleportOptions.

I believe Roblox engineers are already aware of this issue, and hopefully it gets resolved post Labor Day weekend since major games depend on this.

[DataBrain (Amber)]

Getting this heavily in a large Roblox experience that depends on teleporting parties of players between servers a lot; I believe it has to with Roblox trying to teleport you to random reserved servers when performing a simple TeleportPartyAsync call.

[pizza_shadows]

thanks for the report. I’ll have my team investigate.

[KinqAndi]

*Another thing I forgot to add, TeleportInitFailed never fires, if that helps!

[zhongbot]

Hello, we are still looking into this and have some questions:

• Do these teleport call failures occur all the time or only sometimes?
• Do they fail with 1 player or multiple players or both?
• If it occurs sometimes, approximately what percentage of calls fail?
• Could you make a public experience for us to test and reproduce it? I tried using OP’s file with my places and could not reproduce it.

[zhongbot]

Update: we were able to reproduce it, will let you know of any progress.

[pizza_shadows]

hey folks - we’ve made some changes and TeleportPartyAsync (and teleportAsync with a group) should work as expected now. please reply if you’re still seeing issues

[pizza_shadows]

with the way things are set up with TeleportPartyAsync + TeleportAsync, there’s some issues with TeleportInitFailed. I think we had this captured in our backlog and it’s something we’ll need to follow up with

[KinqAndi]

Thank you for your quick help!