TeleportService:TeleportAsync() Consistently Failing for Specific Users

Bug Reports Engine Bugs
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#1

I have a small hangout game meant for my friends and I, and recently implemented a restart command that lets me restart all servers. This is done by first teleporting all players at once via TeleportService:TeleportAsync() to a reserved server in a separate ‘Limbo’ place to wait a few seconds for all other servers to close before sending them back again via TeleportService:TeleportAsync().
The problem occurs after testing the feature with two of my accounts and one other with my friend’s account. My two accounts both have edit access to the game, and my friend’s doesn’t. The initial teleport to the reserved server goes smoothly, but when the Engine tries to teleport everyone back, it always fails with “A Specified Member cannot join the Destination Place.” This has never happened with just me and my alternate account, as well as some other friend’s accounts that I’ve tested with.

I left a small preview place to test it with, in ServerScriptService you should see a script that simulates what my intention was as well as a variable for the number of players to wait for.
Place1.rbxl (55.0 KB)
Since it seems to only be happening with a specific user, you might not see much success at replicating this issue.

System Info:
CPU: AMD Ryzen 9 5900X 12-Core Processor
GPU: AMD Radeon RX 6800 XT
RAM: 64GB

Expected behavior

Players in all servers should be teleported to the ‘Limbo’ place where they spend a few seconds waiting and get sent back.

1 Like
#2

Hi, thanks for the report. We are enabling some logging on our end. Could you please reproduce the error on your end so we can gain more insight into the issue?

2 Likes
#3

I just reproduced it in-game, there should be a video attached to this showing it.

#4

Could you double check the age rating for your places? There might be an issue with the player and the place age restriction.

#5

Like there’s a discrepancy between the rating for the first and second place? They’re in the same universe, which is set to moderate. She said that her account is at moderate as well.