Earlier today our game Project Ventura (GameId 9995828296) received a takedown moderation action citing “Your experience has failed to properly implement Roblox’s TextChatService API”. Our game is fully compliant with text chat filtering, and we’ve seen this issue occur to a few other game and communities, leading us to believe this is an ongoing exploit or issue with the platform moderation system.
We are currently in an appeal, but every day puts strain on our ability to maintain the team behind the game, we desperately need support to get the takedown reversed. We’re avoiding publishing a copy of this game for fear that the reupload could suffer the same issue and cause worse moderation actions against our group.
Same issue here with 12810573447 and 84490209321630; it is unclear on what grounds Roblox has taken action against these two games. ECL | English Conference LeaguesECL Testing They are fully compliant with TextChatService and only have filtered globally-shared UIs determined by TextBox input restricted to moderation ranks in the group.
Would like to add that the aspects which likely led to the takedown after speaking with other developers are all-age visibility of admin commands like :chatlogs (and command logs?) for restricted ranks in the group who require these moderation permissions and persistent notices/admin announcements, which may have been interpreted as chatting. This may be leading to automatic takedowns of games currently
Same here, my experience and account got banned for the exact same reason.
I checked all my scripts but I couldn’t find anything that could’ve triggered the ban.
I’m kinda “lucky” in a way cause my game gets like 12 players max but for bigger games I can imagine this being a disaster.
Same issue here. This happened today to a new game I’m working on. It happened to the developer build version (which is a separate experience). We opened it up to play-testers only a few days ago.
My game has also been affected; it’s called the Time Variance Authority. It has 200 active members who are playing and rising, and 1.5 million visits. Time Variance Authority
We submitted an appeal but haven’t heard back.
@Roblox I hope I speak for most creators when we say that this is causing A LOT of creators to lose real money all because an algorithmic decision-making model is able to decide that it does not agree with the scripting of a game and decides that it breaks policy.
I want to make it clear roblox is not being responsive to support tickets at all and i am really worried that my account is going to automatically get terminated. I really need a ROBLOX staff member to help and review this case.
