TextLabel content with RichText enabled is sometimes shifted to the right

Various cases of text with RichText enabled being oddly shifted to the right have been observed by many of our players (see images). All of these cases involve text that has a line break.
This issue is not observed consistently between players.

Reproduction Steps

  1. Play a game that has TextLabel with RichText enabled, with line breaks
  2. There is a chance that one of the lines of text are shifted to the right

Expected Result
The text should be positioned properly, either aligned to the left edge, centered, or aligned to the right edge

Actual Result
Text is shifted to the right

“53 ST” should be centered as “MADISON” is.

“& Wpotat” right edge should be aligned with “Downtown” right edge.

“Uptown” right edge should be aligned with “Madison” right edge.

Text underneath “Uptown” is shifted to the point where it is illegible.

“4/6/2023” should be centered as “10:29 PM” is.


We’ve filed a ticket into our internal database for this issue, and will come back as soon as we have updates!

Thanks for the report!


Hi @Real_BenTheMiner , to aid our investigation process, it would be helpful if you could provide some rbxl or rbxm files containing the RichText instances. Thank you!

RichText Bug Instances.rbxm (27.1 KB)

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Thank you! Do we know what types of devices were the players using when they encountered the issue?

They are on computers. They cannot be on mobile devices as all reports come from the same game which restricts mobile players. Here is the game just in case:

Although the issue hasn’t been observed in our other games yet, it should still apply. If someone encounters it in one of our other games, I will mention it.

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This bug isn’t been observed by players anymore, so it seems to have been fixed. Thanks for the help!

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