TextLabel with RichText enabled sometimes incorrectly defaults to one font

[Real_BenTheMiner]

Details
A bug that has persisted since early 2022 is still occurring (despite staff claiming that it had been fixed). Sometimes, TextLabel with RichText enabled displays text in the wrong font. It defaults to one font (Enum.Font.SourceSans) instead of displaying in the font that the TextLabel is actually set to, regardless of whether or not the font is being set via the property (which is what these examples involve) or the RichText tag.
When this issue occurs, the font is set to this on startup. It is seen in experiences, during playtesting in Roblox Studio, and outside playtesting in Roblox Studio. Changing the TextLabel in any way in Roblox Studio outside playtesting causes it to display in the correct font.

Reproduction Steps
Add a TextLabel with RichText enabled, font not set to Source Sans, and any text content

Expected Result
The TextLabel should correctly display its text in the font that it is set to.

Actual Result
Sometimes, the TextLabel displays in Source Sans.

See also:

Rich Text using incorrect font on runtime

This hasn’t yet been fixed but I found a quick workaround until the fix is deployed. -- FORCES RICH TEXT FROM WITHIN THE GAME local Parent = script.Parent for _, ui in pairs(Parent:GetDescendants()) do if ui:IsA("TextLabel") and ui.RichText == true then ui.RichText = false ui.RichText = true end end Just put this code in a LocalScript within a Frame or something that has TextLabels.

Screenshots
(Below taken today)

(Below is same screenshot but issue highlighted)

(Below are screenshots from 2022)

[Focia19]

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

[Real_BenTheMiner]

Taken today:

[ThunderBolt5140]

This should also be fixed now! (Related post) Please let us know if you continue to see the problem.