Having trouble with the Age ID Verification process. I have a valid ID card, but it doesn’t seem to work. I’ve tried multiple times.
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If you must verify, you could try other forms of ID (passports being a main example)
What is your ID card out of curiosity? (drivers licence? other sort of licence? some sort of government ID card that simply says who you are? it could be that you might be trying some sort of ID that the third party service doesn’t know about)
Have you also tried different lighting or backgrounds? It could just be very sensitive to issues. (if your card is solid white and extremely glossy, try putting it on a dark surface with soft lighting from outside opposed to a light surface with direct lighting - also try avoid shadows)
I have a Norwegian national ID card without travel rights, and I have also tried using natural light.
Sorry I forgot to add this image, but when I scan my face and go through the steps, this is the result I keep seeing.
After multiple attempts the images I originally posted is shown. So I don’t think it has anything to do with my ID, as it finds out my age correctly.
Thanks for the report! We’ll investigate and follow up with updates.