The High Seas: Beatrix The Pirate Queen - Hat shows up as the first item in inventories if the bundle was owned before the dynamic update

[Alpkurt2 (Alp)]

Reproduction Steps
Look inside of the accessory > hat section of a users inventory while owning The High Seas Beatrix The Pirate Queen A thing to note is that this bug only occurs on accounts in which they owned the classic head version of the bundle, before it was updated and after the dynamic version was given to them.
I tested this on an alternative account, the bug doesn’t occur on accounts that bought the bundle after it got updated to dynamic

Expected Behavior
The inventory should sort itself by the date of which the item was obtained

Actual Behavior
The hat for the high seas beatrix bundle always puts itself at the top of someone’s inventory if the bundle was purchased before the dynamic update. The High Seas Beatrix The Pirate Queen Hat

I bought another item right after taking this screenshot, and the beatrix hat puts itself ahead of it instead of going by date.

This issue only started occurring after Roblox handed me the dynamic version of the head after updating it.

Issue Area: Catalog Assets
Issue Type: Other
Impact: High
Frequency: Constantly
Date First Experienced: 2023-10-26
Date Last Experienced: Current Date

[ZeroRauf (5HvfVOeJY7lUuCqF0m3)]

I have the same problem. All my accessories are not listed in the accessories>head section on the avatar page, even though I tried it on all devices.

[MemFace_Go (Mem)]

Also fun fact, after you get that hat, you can’t normally use InventoryPage:AdvanceToNextPageAsync(), since studio can’t see pages after first one. Also that item has bugged creation date

[MemFace_Go (Mem)]

Also found out that someone experiencing same problem with Down to Earth Hair

[Hilda_Goneril (JerryInvictus)]

Bumping this up to say that I’m having the same issue. Would love to see it fixed.

[gameboy201X]

Interestingly, if you use the Inventory API (InventoryV2) to query your hats (or other body parts, because this actually happens for arms, legs, and torso), it should show something like this:

{
  "previousPageCursor": null,
  "nextPageCursor": "224742753282_1_7fcc23f6bcbcaa56292a934d4587fd03",
  "data": [
    {
      "userAssetId": 79500001337500020,
      "assetId": 2493718915,
      "assetName": "The High Seas: Beatrix The Pirate Queen - Hat",
      "collectibleItemId": null,
      "collectibleItemInstanceId": null,
      "owner": {
        "userId": 1337500016,
        "username": "weindeer",
        "buildersClubMembershipType": 0
      },
      "created": "0001-01-01T00:00:00",
      "updated": "0001-01-01T00:00:00"
    },
    {
      "userAssetId": 225973648168,
      "assetId": 21070037,
      "assetName": "Louie",
      "collectibleItemId": null,
      "collectibleItemInstanceId": null,
      "owner": {
        "userId": 1337500016,
        "username": "weindeer",
        "buildersClubMembershipType": 0
      },
      "created": "2023-10-31T15:23:16.2324037Z",
      "updated": "2023-10-31T15:23:16.2324037Z"
    },

<...>

Note that the UserAssetID of the Beatrix hat is a whole 5 digits longer than normal UAIDs. This explains why buying items doesn’t make this hat go further down your inventory, because typically UAIDs are ordered by when you purchase.
(Also, it seems to end with a number close to my user ID, perhaps indicating a rounding error.)

[K9Xs]

I’m pretty sure this is intentional. Surely Roblox would have fixed it by now if it wasn’t.

[Subzeroto]

My inventory is completely bugged because of this package now, I can’t scroll down my hat page and any package pieces are having the same problem so I can’t even remake an outfit because of this.

This better be fixed soon, because my avatar creator is unusuable in this state. If anyone knows how I can remove this package from my inventory that’d be great!

[ch33zstickz (Cheezstickz)]

Why hasn’t a staff member been contacted yet or involved? This bug is really annoying.

[Alpkurt2 (Alp)]

@bug-files hey can we please get a response on this, this is a pretty major bug and no admin has responded to confirm they’re working on it.

[MemFace_Go (Mem)]

Devrel told me that “Our teams will begin looking into this bug tomorrow to address this” like 3 days ago

[Alpkurt2 (Alp)]

Thanks for letting me know. Usually the engineers send a confirmation under a bug report to confirm they’re working on it so I just wanted to make sure they had it.

[G_xerces]

Hi @Alpkurt2, thanks for your bug report! This is being actively looked into and we will provide an update once we have a resolution.

[FedoraFella]

roblox really wants me to beat that rix on the seas of high

[ch33zstickz (Cheezstickz)]

I’ve heard from several people this has been an issue for months now, if not an entire year, will this ever be fixed?

[K9Xs]

Probably not. Roblox clearly doesn’t have any desire to fix it and it’s been a known problem for quite a while now.

[ch33zstickz (Cheezstickz)]

I’ve only gotten this bug a few days ago and it seems like it hasn’t been fixed at all yet, might aswell start a rant at this point im afraid?

[G_xerces]

Hi @Alpkurt2 , I wanted to follow up on the results of our investigation of this issue. As @gameboy201X noted the inventory items are currently ordered by userAssetId not created date, and certain items have a higher UAID which will cause them to appear towards the front of the list.

Unfortunately, changing the ordering is not feasible in the short term due to internal technical details of our system. We recognize that this is not the ideal user experience and have plans for an eventual fix, but I can’t provide any definite timeline at this point.

[Alpkurt2 (Alp)]

Thanks for responding, it’s understandable that something like fixing the uaid isn’t possible in the short term however owning the bugged hat causes it so you’re unable to scroll past the 1st page of your accessories in the hat category (the category the bugged accessory is located in) I’m able to do it with all the other categories but not hats. Any plans to address this problem?

[G_xerces]

Yes, we are actively working on the pagination issue, you can follow Roblox fails to load past 50 accessories on both avatar editors. Can not see all outfits on avatar editor on app for updates on that.