The Venetian Hotel Staff Rules and Guidelines:
Here you will find all The Venetian Hotel’s Staff Rules and Guidelines!
Staff Rules:
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Everybody without exception must go through the Application/Training process. If you are wanting to become an MR or HR, you must first be a Trainee. You then must be one rank below the rank you are applying for.
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Do not keep on asking for promotions. MRs are earned based on work ethics, activity and availability. HRs are based on need and they are a team decision.
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Awaiting Trainee and up are the only ones who can give rooms. But, if you are a Receptionist and there is no more spots available, you can take a Trainee’s spot.
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Staff are only allowed to work on their assigned role. Any staff working in the wrong spot are to be reported to an HR.
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Suites are given only to guests who are in the suite lines.
Admin Abuse:
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Do not use M unnecessarily. M is used only for important guest announcements. Communicate only important things with fellow staff members with PM.
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Do not TP or Bring HR unless it is critical. PM them if you need them instead.
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Profanity, handcuff abuse or other obvious major admin abuse will result in immediate removal of rank instead of suspension and without a re-hiring opportunity. Unintentional and minor admin abuse (Such use of M, TP of wrong person, etc) will result in a warning. 3 warnings lead to suspension.
All high ranks promote users who do not ask for promotions. Promotions are earned based on activity, those who are taking care of our customers have great grammar and act professional at all times.