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What do you mean by grey characters?
Shows up as grey or what? I am also confused.
There’s a lot of hats and gear which this occurs with actually. There was a thumbnail rendering update a few weeks back apparently, and I believe it may have something to do with the asset link input. For example, most people are used to writing “http://www.roblox.com/asset?id=ASSETID”. The mesh/texture will render without a problem in studio, though in thumbnails, if you forget the slash after “asset”, it won’t.
Does rbadam or zeuxcg know this?
I ran into this issue with two recent gear I made which were uploaded last night as well actually. If you look at Tarabyte’s profile, you will see that the gear she’s holding is invisible (Sent in a fix which will likely be uploaded tomorrow). As for the acknowledgement of this bug, Tara and Megan are aware of this, though I’m not quite sure that they actually passed it on. If you could pass this on to one of them, that would be great. Thanks!
Edit: I looked at that hat specifically, and it’s mesh and texture input is correct though. I believe the update in general screwed up a few things? The asset link definitely effects the rendering of the mesh though.