Thumbnail API for Developer Product does not return the actual image

[7kayoh (kayoh)]

Thumbnail API bug

Using this API to get the developer product icon does not return the original image, but instead of a blank JSON.

Link: https://thumbnails.roblox.com/docs#!/DeveloperProducts/get_v1_developer_products_icons
Request link: https://thumbnails.roblox.com/v1/developer-products/icons?developerProductIds=54120615&size=150x150&format=Png&isCircular=true
Result:

{"data":[]}

Also, this also affected the developer product creation page:

as you can see, the picture frame is broken.

I discovered this bug when I was helping a member in a community, which they have this issue, so I went to the API communication hub and others also have this issue as well. This bug happens all the time, so, I am pretty sure services that use this endpoint will be affected.

Steps to reproduce this bug:
Simply replace [ID-HERE] with your developer product Id and put it in your browser
https://thumbnails.roblox.com/v1/developer-products/icons?developerProductIds=][ID-HERE]&size=150x150&format=Png&isCircular=true

[MisterRedTurtle (Red)]

Thanks for the report! We’ve filed this internally and we’ll follow up here when we have an update for you.

[Hippie_ofDoom]

I am in the process of checking over bug reports and following up on some bugs that haven’t received any activity in a while.
Is this issue still occurring or can you confirm that this bug has been resolved? We are having a hard time reproducing this issue

[7kayoh (kayoh)]

I am not very sure about whether it is still a problem or not, but I’ve tried checking the link that I’ve attached, and it returned nothing but an empty object

[MattyDevs]

This issue is still not fixed.

[d00kie_2013 (realsoupdev)]

Bump. This issue still isn’t fixed, and I don’t feel that it’s getting enough attention.

[7kayoh (kayoh)]

Well yeah, it’s been 4 years now. At this point I have already decided to give up and rely less on item images already

[juliaoverflow (julia)]

The API is functioning as expected, it’s just a miscommunication of which ID should be used in the endpoint. The actual developer product ID, not the product ID should be used. See: https://thumbnails.roblox.com/v1/developer-products/icons?developerProductIds=3000&size=150x150&format=Png&isCircular=false works, but does not work with it’s product ID 19190194 .

Product IDs can be converted to developer products IDs with the endpoint: https://apis.roblox.com/developer-products/v1/developer-products/PRODUCT_ID/details in TargetId.