Thumbnail Cameras when Uploading UGC Items is broken

[Evanbear1]

When uploading a Roblox UGC item and using a thumbnail camera to set the thumbnail of the item it just doesn’t work.

1. Create a UGC item
2. Set a thumbnail camera
3. Upload the item
4. Check the item on Roblox, and you’ll see the thumbnail camera didn’t apply

Expected behavior

Thumbnail camera should work

[YasuYoshida (Yasu)]

This is occurring for models as well.

(Expected position and angle)

(Published position and angle)

[Arkadiuszp (Ark)]

Roblox has had also problem with thumbnails for their own accesories (Which some still not fixed.)
Previously UGC wasn’t affected, so now the bug might’ve moved to UGC

[mPhase]

This is also occurring with some user thumbnails on the website and in-game.

[thirdtakeonit]

Thanks for the report! We’ll follow up when we have an update for you.

[PageFaults]

Hello,

There was a bug in thumbnail generation that started last Wednesday through early Thursday that caused camera angles to not be properly reflected in the thumbnails.

This has since been fixed, however any thumbnails that had been generated during that time will need to be recreated/regenerated in order to get the correct camera position.

Please let us know if you run into a similar problem again. Thanks!