Thumbnail Personalization consistently picking worst performing QPTR thumbnail. Is this a bug?

Bug Reports Creator Hub (create.roblox.com) Bugs
#1

After trying Thumbnail Personalization (TP) for my new game, I have noticed that the algorithm keeps picking the worst QPTR thumbnail to push to users.

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Expected behavior

I expect the algorithm to pick the best QTPR thumbnail as the winner & make it get the most impressions. I do not expect the algorithm to consistently push the worst QTPR thumbnail to the most users it can.

Page URL: https://create.roblox.com/dashboard/creations/experiences/6078240228/places/17745004956/thumbnails

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#2

I forgot to mention light blue. It seems that light blue performs better than green, yet the algorithm chose to stop pushing it in favor of the worst performing one (green.)

#3

Hi:
Thanks for reporting the issue. We are working on debugging our flow to see what is wrong here. We will update you once we get some findings.

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