Thumbnails are not loading platform-wide

Profile pictures appear to be broken:

Assets are taking a very long time to load (10 seconds or more:)

Some games are missing icons:

Groups follow this behavior:

Avatar editor appears to be broken:

In Studio:

Icons are not loading:

Toolbox is not loading:

Can anyone else confirm this? It happened just now, and I’m experiencing this on Google Chrome. I’ve tested this on the mobile app and the same bugs occur. To repro:

  1. Look at a profile picture, anywhere
  2. Look in your inventory or catalog to experience the long loading times for assets
  3. Look at games and see if they appear “broken”
15 Likes

Can confirm this is happening. I tried using the API to figure out why most of the time the thumbnail api returned 500 Internal Server Error and it appears Roblox is trying to request with too many assets at a time. I reduced the amount of ids sent in each request and it works fine then.

Modified:


Non Modified

3 Likes

This is creating an error in my game on the client side and preventing it from functioning properly.

I’m getting similar errors in Studio even if I don’t enter test mode.

2 Likes

Issue cleared up last night but resurfaced again just now, worse than before:

With no games loading icons and assets taking even longer to load. @loueque can confirm this.

2 Likes

Can confirm and see that the Roblox website is currently slow as it isn’t showing any of the icons from the Home page, Games page, and especially the Catalog itself:

Yesterday, it was fine as it just broke the icons and such, now today, I can’t even see some of my game icons or friends profile at all.

1 Like

I can confirm that this is happening in Studio too. My games load very slow today, like ~1 minute instead of ~3 seconds.

Same with catalog itself.

It appears that Roblox servers are slow today with loading assets.

Not like

  • Hardware problems
  • Software problems
  • Too many requests
  • etc

can also cause cause server downtime, Roblox most likely has top of the tier hardware and it’s just not enough to handle a lot of users at the same time, let’s also take in account that there’s also a lot of requests from these users that the servers have to process

And the answer to that mystery is everything,
everything can cause server downtime, even a horde of people buying the same item as it’s brand new could cause a server downtime if the code responsible for item buying was hot garbage.

Completely agree with you - I don’t understand how some people refuse to even slightly acknowledge that Adopt Me reaching a high concurrent player load, placing extra strain on the servers, is a factor in these asset failures/overloads.

It’s not a coincidence that this happens every single time their playerbase skyrockets, and whilst there are definitely other factors too which need to be taken into account (i.e. Roblox needing better infrastructure), this is a major issue - anyone who thinks otherwise, despite the evidence, is kidding themselves.

For instance, say someone says one thing, and there is a huge scientific basis disproving that one thing: certain people refuse to listen to the science, and continue to utter something they know is absolutely absurd.

If you were to apply this to this situation, say, someone says that Adopt Me doesn’t play a key factor in overloading Roblox’s servers, but the evidence shows that nearly all recent outages on the platform this year have occurred whenever the game has hit 1 million or more concurrent players… you get the idea (this is not to say that an outage is always down to Adopt Me - there have been a few, not many but a few, outages this year which have occurred when the game has been at a far lower player share, for instance, 700k).

Continuing to ignore a constant correlation between Roblox servers crashing and Adopt Me reaching extremely high numbers of concurrent players is simply not an option.

3 Likes

Didn’t he already said that it was caused by server overload? Adopt me didn’t do anything wrong.

You’re right. But we have to acknowledge that Adopt Me is not the core cause of this issue. High playercount is not a negative thing. It’s the lack of adequate infrastructure needed to support that load.

2 Likes

I can confirm this is happening too, my Studio took like a minute to load in.

Thumbnails take forever to load in aswell:

It definitely is. Why they don’t have some backup servers? Like Google. I mean they are multi-billion company and they keep having problems, they need to do something.

1 Like

I don’t think that it’s always Adopt Me, like last time Adopt Me had about 1.7m players and Roblox was trouble-free, no delay at all.

Edit: I didn’t want to reply to you, sorry.
I wanted to reply to thevaultdweler.

I am not saying that it’s Adopt Me. I was talking about their servers being down often. By having backup servers, they can fix problems on the main servers, and run rest on backup servers so we don’t experience much problems.

This is happening on mobile too. Home page doesn’t load at all. Here is a video of the issue on the mobile app. (I’m on Pixel 4/Android 11).

https://drive.google.com/file/d/1JGsQejoTFvwtlKS1uxhGCGAIWUvrI3fS/view?usp=drivesdk

1 Like

Dynamically allocating game servers is much easier, which is why Roblox seems to easily scale games accordingly. Issue here is content delivery from the CDN. This is much trickier since there’s usually just few IP’s assigned to a domain and there needs to be clever load balancing internally. There is a reason cloudflare/amazon etc CDN services are very popular.

2 Likes

When this happened on October 10th, there were definitely major issues on Roblox, although in a different capacity, causing what I remember to be website-specific slowdowns and game joining problems.

If someone would be willing to fact-check my statement here on the part of what issues specifically were caused on 10/10/20 that would be great :slight_smile:

1 Like

In addition to thumbnails and other assets, the API reference autocomplete in Studio does not show up.

1 Like

This is happening to me also, but some of the game icons are loading. They are taking a while to load.

Inventory items also won’t load either.

wonderful quality

1 Like