@AForgottenHat Any idea when this issue will be fixed? It has been almost a month since the issue began and my game is still suffering.
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Thanks for the report! Weāve filed a JIRA ticket to our internal database and weāll follow up here when we have an update for you.
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Yea same with my game. Itās been stuck at 932k visits for 2 weeks now. š¦Work at an Ice Cream Parlor - Roblox
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Same here, been stuck at 3.52m visits for around 2 weeks as well
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Yes, my game has been stuck at 61.9K visits for at least a few weeks.
https://www.roblox.com/games/5094701667/Hovercraft-Haven-Racing
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4 posts were merged out
This topic is not about group member count, itās about place visit counters. File a new bug report for other issues.
My game has been stuck at 806,787 visits for several days now.
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Our game is under a universe and the actual start place has been increasing in visits, but not the game itself, it has been stuck on 887k visits for a while now, and the start place has hit 1.3 million.
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My game has the same visits for almost a month
thx
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We have had millions of visits in the past 36+ days, yet none were logged. Is there any update on the fix
such as progress or a time estimate?
Apologies for the delay - weāre still investigating this issue. Unfortunately I donāt have a ETA for you at this time, but Iāll update this thread when I do.
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Hi. Sorry to bother you guys again, are you unable to manually fix it for our games?
If itās possible please fix mine manually, it got stuck a week after release and has stayed there for over a month. I wouldnāt mind if it was a little off but the counter should be five or six times as high. Thanks, and apologies again for sending the follow up.
no problem. Iām sorry that this issue is still persisting. Iāll bring your game & info up to the right team but at this time I donāt have much information on how much progress has been made for a fix yet.
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This also has happened to a game of mine. It has been stuck at 449 visits the past 3 days and there was a gamenight hosted with the game that got an extra 20 players which shouldāve definetly increased the counter. Hopefully this issue can be fixed soon!
For almost six weeks, and while spending well over $1600 in sponsorships, the Visits counter on my gameās front page has not changed. This is not just a vanity metric ā¦ people evaluate a game based on how many visits, favorites, etc, it has gotten. In short, this is a major problem, we need more insight on when this will be fixed, and who we can talk to to escalate getting our individual gamesā totals fixed.
Also, since my game has been stuck since August, will this affect whether or not the monthly downloadable XLSX stats will be generated for the game for September?
What else can we do besides post to this thread to get someone to pay attention?
Again, here is my gameās link: Hovercraft Haven: Racing - Roblox
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hi @doublefuzzy,
first I want to apologize that this issue is still going on. I also want to thank you for sharing. Iāll try to get some answers for your questions or have someone that knows more respond.
from what I understand, this problem was being investigated further, but Iāll press for a more thorough answer from the team, and will hopefully have an update for you all soon.
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My game has had visits count stuck for 2 months now!
Itās stuck at 38 million visits yet when I sum up visits in developer stats itās 50.7 million.
https://www.roblox.com/games/3404168302/Ragdoll-Testing
Hello all!
Thanks again for your patience while our teams looked into this issue affecting your games. Last Friday we introduced a fix which should resolve the issues, and the visit counters should now be updating and displaying as expected for all games that were affected.
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Hi! The favorites on my game, Club Iris, havenāt changed from ā125,161ā in well over a month.
Hereās the game:
https://www.roblox.com/games/2228128339/Club-Iris