Total visits counter frozen and not increasing

Since Tuesday (25th) our game visit counter has stopped increasing despite averaging ~8k concurrent users.

The failure is shown in analytics here: (https://blade.intunderflow.site/game/3457390032)



Accessing the game information via the Roblox API results in the same visit count: https://games.roblox.com/v1/games?universeIds=1230230722

On mobile, our visit counter reads 141 Million visits however this could be associated with a rounding error.

Another notable feature of our game is that it is a multi-place universe, with 17 individual worlds that players use.

The game experiencing the issue can be accessed here:

Please feel free to contact us for additional information or questions.

Many Thanks
Steve

25 Likes

Around 2 Weeks ago we released a game called Boba Simulator
We sponsored the game for 30k+ robux and it hit a lot of visits. We reached 42.7k until we reached a major stop on our visits. We have been stuck at 42.7k Visits for 3 days and have no idea why. Since the day we released we are not able search up boba simulator on the roblox search engine.

Is this a rare case or is this as of known. Is there a certain amount of time we have to wait for us to receive results on search and visits?

We had 500 - 200 concurrent players for these 3 days that our visits where frozen.

3 Likes

I’m having the same issue here and due to Roblox as of lately hiding game pass sales from the public I am really hoping that this isn’t feature testing for game information (like visits and cc playing) to be hidden from the public.

This isn’t happening on every single game but there are quite a few which you notice it happening on, here’s a few other games affected using the site Rolimon’s. The creator of this website, @Rolimon, doesn’t believe that it is his site since it’s also happening to other analytic tracking websites like RTrack and RoMonitor.

All times shown below are in Central Time, America.

It does appear that many of these games no longer have the issue and they all started suddenly being tracked again at Wednesday, August 26th at 12PM. Even though most of the reported games here are having their concurrent players paused instead of visits, my friend @Veerius and the person who wrote this had their concurrent unaffected but their visits were. At ~2PM both games had their visits paused, still not yet recovered.


Brookhaven RP by Wolfpaq:
https://www.rolimons.com/game/4924922222

image


Jailbreak, by Badimo:
https://www.rolimons.com/game/606849621

image


Build A Boat For Treasure, by chillthrill709:
https://www.rolimons.com/game/537413528

image


CLICKING LEGENDS, by @Veerius:
https://www.rolimons.com/game/5416606558

image

4 Likes

Yes, I have noticed this issue too. Only applies with group games. The place visits are frozen and have not changed. It’s been around ~ 3 days.

https://gyazo.com/3af67bd7436fe89dd75117ef708e4b1e
Group Game

https://gyazo.com/6f2aec397a849efd0c4867f6fed16c45
Non-Group Game

2 Likes

I’m having this same issue with Escape Room.


We’ve been stuck at 68.915M visits since August 25th. And the game is not a group game like some other people mentioned.

image

4 Likes

Looks like https://www.roblox.com/games/4042427666/FIGHTING-PASS-Anime-Fighting-Simulator has had their visits frozen since 8:10PM on the 25th. I’ve also had a few other Web API’s that have started to return strange responses since the 25th around the same time too, though I’m unsure if this is related to this issue.

2 Likes

Having the same issue with Treasure Quest

Started noticing this issue 4 days ago, but apparently there have been no new visits since the 25th

image

3 Likes

As @Evercyan said, this game has the issue as well: https://www.rolimons.com/game/5416606558
What really confuses me is that the correct visit amount is shown inside Developer StatsScreen Shot 2020-08-31 at 7.28.46 PM this stat shows that it has 886,782 visits and goes up everyday, but on the game’s page here: https://www.roblox.com/games/5416606558/RUSSO-CLICKING-LEGENDS as well as on Rolimon’s it has been stuck at 544.1K visits for ~ 4 days. At first I thought it was a rounding issue, but a HIGHLY doubt it. The concurrent is still working though. I’m not sure if it’s calculated differently on Developer Stats or the Roblox API. So it’s most likely the API having a problem with this.

It’d be great if this is fixed because as the game is small now I think those extra 300,000 visits make a large difference.

3 Likes

Mine is stuck as well, it’s been 2 weeks.
Game: https://www.roblox.com/games/311398078/UPDATE-Winx-Club-World-of-Winx?refPageId=0632ca52-1fbd-4c0b-bd44-a9dfb64a3d8b

2 Likes

I am as well am experiencing the same issue, I started wondering why my game visits weren’t incrementing at all for about a week or two, even with 200-600 concurrent players in my servers in my game The Island.


I checked my game game statistics with the blade data dashboard and it is evident that my place visits have frozen and come to a halt.

b

1 Like

Having the same issue with my game, my game is averaging 300-330 concurrent players during the day. This has been happening for around a week now. Link: https://www.roblox.com/games/5380822783/FREE-ADMIN-ULTIMATE

2 Likes

Having the same issue as well, my game is stuck at 97.0k even though we have had 50-100 avg players daily. Happening for more than 1 and a half weeks
Link: https://www.roblox.com/games/4508135966/SUMMONER-SPELLBLADE-Raid-Boss-Destiny

2 Likes

Having the exact same issue with my game as well. My visits have been stuck for about a good 1-2 weeks now. It should be increasing 150K-200K a day.
Game Link: https://www.roblox.com/games/3351674303/2-NEW-CARS-CODE-Wayfort-Beta?refPageId=d7cf9c41-3e7e-4c93-a666-42f9946f463bdownload (5)

3 Likes

I have also been experiencing this issue with my game being stuck 910K visits for the past two weeks now. I hope this is addressed as soon as possible as I usually have 30-50 concurrent players daily and I would like to see my first tracked 1M for this game.

1 Like

I am experiencing the same issue

Not sure if other developers are experiencing the same, but developer stats tab seem to be reporting accurate visit numbers

4 Likes

Same issue here.

At first I thought they treated Visits as a lagging indicator after it hits certain thresholds, but now our total visits have been stuck for over 5 days or so:

3 Likes

Same issue here, my game’s visit counter has been stuck for like a week despite having hundreds of online players.

2 Likes

I have the same problem with my game, I it still small at only 46.8k visits and I really need it to get visits.

2 Likes

This has been going on for some time now, has roblox said anything about a fix? The game I mentioned released recently so the visits being stuck is making it only show half the count and I would really like to see the counter go up.

2 Likes

same here my game Rebirth simulator 2.0 has been stuck at 9.9million visits for like 2 weeks

1 Like