Transaction history between 06/16/13 and 07/01/2020 missing

[IJustDavi]

Same here.

I would be interested to know the purchases prior to that date, for example I received a refund from many Robux for a moderated object in 2019, I currently want to see which item it was but it is not possible since the history of before that date has disappeared.

I hope it is solved, because this type of failure affects several people. Thanks.

[Sufganiyot]

I’ve been using this account since November 2015 as well as purchasing stuff since that month, but all my transactions from there up until August 2020 are missing.

[EvidenceCross (Evidence)]

Could this be that ROBLOX deletes transaction history that are way too old or something?

[disclosuure (disclosure)]

The very old transactions are still there, just some in a certain timeframe have been deletes

[crazyblocks234]

Actively working on this, huh?

My transaction history is also not loading completely, although for me it goes up to 1/04/19 (three pages). This happened a while back with badges and you weren’t able to load past four or so pages, so I wonder if a similar bug happened for this situation?

I hope our transaction history from a long time ago didn’t get deleted permanently out of nowhere, as I would like to see what younger me bought 5+ years ago.

[Sufganiyot]

Same with my sales from 2016 to early 2019

[EvidenceCross (Evidence)]

Interesting. My transaction history for my old account had some deleted and they were really old. Don’t know about this situation though.

[disclosuure (disclosure)]

It’s from mid 2020 to mid 2013 that are deleted I believe

[BoojieQ (Sylvia)]

A while ago I wanted to go back and add up data from money that went into my groups. Roblox does not offer anything beyond “Past Year” for transaction history, so I opted to do it myself.

It’s very frustrating that everything up to January 29, 2021 is now no longer accessible.

[mrclayblue (clay)]

I am having the same problem, as everything that I have bought prior to April 7, 2019 is gone:

[MountainRidge]

I’ve created my account in 2014.

Notice that the Next page button is greyed out. The oldest transaction on both mobile and computer versions of the website is 12/31/18.
I remember seeing transactions in the 2014 era of roblox.
I also remember seeing that the tix icon replaced with robux.

[fareforce (strong enough)]

Same here, I signed up in February of 2013 and I believe I made my first purchase in early 2014. However, the oldest purchase it still has a record of was made on 12/31/2018 although I’ve made hundreds of purchases before then. Not the nastiest bug in the world, but it hurts a bit in a sentimental way.

[ngel1234]

Mine only goes until Jan 1 of 2019. I’ve definitely purchased things before that.

[Sufganiyot]

Seems like Roblox is slowly fixing it. Now I can see most of my 2018 sales and purchases, but they still have another 3 years of sales to show.

[crazyblocks234]

Yeah, I’m able to see my purchase history from 2018 (1/1/18) as well. Not a big difference from last time, but it’s getting better and hopefully it continues to.

[GamersInternational]

Mine seems to go till 1/1/2018.

[FaIIenHavoc]

Mine goes up until 1/2/2018. It’s strange as I have a picture from September with my purchase history still dating all the way back until 2016, when I originally made my account.

Image from September:

[Sufganiyot]

I think its fixed now as I can see both my sales and purchases since I joined Roblox in 2015.

[mothmage (moth)]

Can confirm this has been fixed for me as well. Marking as resolved.