Translation page does not let translators see the "Products" page

When any of translators try to open “Products” tab on translate/localization page of the linked game, they get an “Failed to fetch entry data” error:

This issue does not happen to the owner (me), and I can see product translation page just fine. This issue occurs only to translators (someone who got permission to translate the game via its localization settings)

All of translators see this issue, and they have different browsers. If specific browser information is needed, I can ask the translators to provide it

Expected behavior

I expect translators to be able to see and edit entires in the “Products” tab of translation/localization page

Page URL: https://create.roblox.com/dashboard/creations/experiences/1241712956/localization/translation?activeTab=products

1 Like

Hello can you give me the userids of the users that this is happening to? Thanks!

Hi, here are some (but not all) of userids that have confirmed to have this issue on the linked page:

  • 569242779
  • 1770412206
  • 666058878
  • 3247547068
  • 1576775630
  • 666058878