Translator Portal has broken

[koob85]

Reproduction Steps
Navigate to the translator portal page and attempt to translate any game into any language.

Browser Information

• User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36
• Platform Type: PC
• Device Type: Computer

Expected Behavior
Usually, there is a button to translate, but instead all games are listed as “French is not supported by this experience”.

Actual Behavior
Looking for games that I know 100% are able to be translated into French shows that “French is not supported by this experience”. As far as I can see, this is effecting Every language of Every game.

Workaround
No, I can’t figure out a way to access a game’s localization portal another way.

Issue Area: Roblox Website
Page URL: Roblox
Impact: High
Frequency: Constantly

[Ty_Scripts (IAmTrulyGreg)]

Cannot repro.

• User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0
• Platform Type: PC
• Device Type: Computer

[CSJeverything]

Maybe try https://create.roblox.com/translator-portal

[AidanValkyrie (aidan)]

Can confirm, same thing happened with Vietnamese. However, this has been resolved a few minutes ago.

[Hooksmith]

Thanks for the report, the team has been actively looking into this for the past few hours. We’ll let you know when it is resolved.

[ItsKoiske (Koiske)]

Can confirm that it happened. Was able to reproduce this only once.

[Dronetto]

can confirm this issue has happened to me aswell.

[ItsKoiske (Koiske)]

For those looking for a workaround to not being able to access the table, ask the developer who own the game to download the table through studio’s localization tools and put it onto a google drive for you.

[Hooksmith]

This should be resolved now. Please let us know here or file a new bug report with more information if the translator portal is still not working for you.

Thanks for the report!

[tacticallysrupid (tissues)]

it’s still happening.

[ItsKoiske (Koiske)]

It’s fixed for me but it takes an incredibly long time for it to load the progress for me. Any chance this will get optimized or should I make a report about it as well?

[YuckyBucket]

Hey @tacticallysrupid sorry to see you are still having issues. We are investigating the slowness and the particular problem you are encountering.

[YuckyBucket]

@tacticallysrupid can you try again and confirm if the issue is resolved. A hard refresh may be required.

[ItsKoiske (Koiske)]

The issue is resolved on my part and it loads fast now. Thank you so much!