Interview Procedure
As an executive, you are required to attend interviews. There are three roles at interviews. Interviewer, co-host and host.
Host
The Host of the interview can be found on our Session Schedule on Trello. The interview host is responsible for collecting attendance from servers, making the interview group shouts and making sure the interview runs smoothly. The interview host has permission to host in any server as they’re running the interview session. Group shout templates can be found on our Session Sched. Trello. You will also need to announce the session in the #session-notifications channel on Discord. Once you’ve collected attendance, send it to the Sessions Manager.
Co-Host
As the name implies, you’re an assistant host. You must be an Interviewing Team+ to Co-Host or Host. You must go over the rules and regulations like the host in the server you’re in. You will need to send the attendance to the host.
[RULES & REGULATIONS]
Use :sm to announce these rules. Co-Host+ only.
Grammar is compulsory, in the lobby, in your interview and while you work at Tropicasa.
Respect is mandatory, inside and outside your interview. We do not permit disrespect.
You must answer with a minimum of 2+ sentences complete sentences.
Remain seated unless approached by an executive and have been given instruction to move.
You will only have 1 minute to write a response to each question.
Interview Checks
The interview checks should be conducted in the interview room by the interviewer.
Check grammar in the lobby by checking their chat logs.
The account age of the account must be at least 30 days.
Interview Process
Please note:
You must ask ONLY 5 questions.
You may ask them in any order.
You may fail the applicant if they fail to comply with the rules after Question 1 and 3.
At the end of the interview, you will be required to review their answers by checking their chatlogs.
Introduction
Introduce yourself
Check chatlogs & account age
Remind them of any rules you deem necessary
Ask them if they have any questions
Interview Questions
You must ask ONLY 5 questions.
- Why do you want to work at Tropicasa?
- Have you had any past experiences in a job like this?
- How could you positively impact the community?
- How active can you be?
- Why should we hire you over others?
- What are your strengths and weaknesses?
- Where do you see yourself in the future with this job?
- What work ethics do you possess?
Conclusion
Ask if they have any final questions
Review their answers
Announce who passed/failed
Rank or get someone to rank the passed and remove the failed from the server
Remind them of the staff rules
Training Procedure
As an Assistant Manager or higher, you are required to attend trainings. There are three roles at trainings. Trainer, co-host and host.
Host
The Host of the training can be found on our Session Schedule on Trello. The training host is responsible for collecting attendance from servers, making the training group shouts and making sure the training runs smoothly. The training host has permission to host in any server as they’re running the training session. Group shout templates can be found on our Session Sched. Trello. You will also need to announce the session in the #session-notifications channel on Discord. Once you’ve collected attendance, send it to the Sessions Manager.
Co-Host
As the name implies, you’re an assistant host. You must be an Assistant Manager+ to Co-Host or Host. You must go over the rules and regulations like the host in the server you’re in. You will need to send the attendance to the host.
[RULES & REGULATIONS]
Use :sm to announce these rules. Co-Host+ only.
At trainings, you must use grammar, like you would at the smoothie bar and all our other group places.
You are not here to get a promotion, you are here to learn more about your job. If your trainer feels you did outstanding, you may receive a rank up.
Listen to your trainer at all times.
Training Process
At trainings, your group must complete a few tasks. This is to ensure all our staff are top-notch and professional.
You should first ask if they have any concerns or queries about anything regarding Tropicasa.
Trivia
Choose 5 questions to ask. You may do it any way you want. For example, ask 1 person to answer for the whole group.
How do you make a smoothie?
A: Smoothie Cup → Ingredients → Blender
How do you make juice?
A: Juice Cup → Ingredients → Blender
How do you make a dish?
A: Plate → Ingredients → Stove
How do you make a salad?
A: Bowl - Ingredients
How does the janitor system work?
A: You must get a mop and once you go click a spill with a mop, it’ll clean up.
How do you restock items?
A: There will be a crate and you will need to bring it back to the thing that needs restocking.
If you forget how to make something, how do you know how to make it?
A: Staff Guide or recipe guide.
If you cannot understand hashtags, what do you do?
A: Ask an executive to translate it, try to decipher what they’re saying or ask them to repeat it.
If a customer asks for something not on the menu, what do you do?
A: Remind them that it is not available and that they should order something else.
If you see someone trolling, what do you do?
A: Give them three warnings then call an MR.
What is the maximum amount of items someone can order from the menu?
A: 3 at maximum.
What executive rank has moderation powers?
A: Supervising Team.
Kitchen Tour
Kitchen Tour is an optional part of the training. You should ask your trainees if they want a kitchen tour. If only a few of them want a tour, take them and tell the others to wait. If none of them wants a kitchen tour, you may proceed and skip this part.
In your kitchen tour, you must include:
Restocking area
Janitor area
Fridge
Smoothie Area
Sink Area
Restock truck
Stove
Try and explain in detail what each of these is used for.
Troll Test
This part of the training is where you must dress up as a troller and the staff must follow the protocol like they would at the smoothie bar. This part of the training is meant to be the most fun but there are a few simple rules.
Do not disrespect religion, sexuality or ethnicities. We don’t want the training to be “too real”.
Keep swearing or disrespectful cuss words to a minimum.
You may wear “troll” clothing, however, keep it appropriate.
Before beginning, ensure that:
All questions are answered
All trainees know how to warn and how many warnings to give
Conclusion
After completing the troll test, you have completed the whole training process. You then must announce the people who have passed (preferably the whole group unless a staff member failed to use grammar or took too long to do a task).
Rank the staff members if necessary, ask if they have any questions and dismiss them/ remove them from the server.