Trying on face makes character too zoomed out // 3D option gone

[21stPsalm (Nanonauts)]

Reproduction Steps

• Go to the Body Parts section of the ROBLOX Avatar Shop
• Click on Faces
• Select any face

Expected Behavior
The face to be easily viewable and inspectable, along with a 3D button like every other accessory and/or body part.

Actual Behavior
Faces are a lot more difficult to see than they should be, you can’t get a proper full view of how the face looks on your character. (Due to there being no 3D view option)

Issue Area: Roblox Website
Page URL: Catalog - Roblox
Impact: Low
Frequency: Constantly

[DrKittyWaffles]

The outfit API will generate textures and models that have the face on it that can be rendered in 3D. I wonder what is going on.

https://www.roblox.com/temp-outfit-thumbnail-3d/json?assetId=406000730

output data:
https://t0.rbxcdn.com/953a3e4809736027ac1588615ce03b3e

model:
https://t3.rbxcdn.com/e7bd64be8d7035b2d02019a5a2a1bfcf

texture:

You can see that the texture clearly would render with the face on.

Editing html to change the product ID to a face even shows that it works.

[gigagiele]

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.